topic Re: The device appears to be in use by another VIQ in ExtremeCloud IQ

The device appears to be in use by another VIQ

Stijnl13 — Wed, 15 Dec 2021 20:54:42 GMT

Hello,

I have an AP230 from an old unlicenced VIQ (V** S****B**K). Can you remove SN 02301410090035 so I can add it to our new account?
Cannot access the old VIQ because it is not licenced anymore.

Kind regards,
Stijn

Re: The device appears to be in use by another VIQ

Stijnl13 — Sat, 18 Dec 2021 20:26:28 GMT

Can someone help me with this?

Re: The device appears to be in use by another VIQ

VicR — Sun, 19 Dec 2021 16:31:06 GMT

Hi there,

For what it's worth, I'm in the same boat as you with that same issue.
Through long hours spent with GTAC, it turns out there's a bug reported for this back in November that hasn't been addressed yet.
You are unable to fully remove a device and corresponding VIQ from an XIQ account in order to add it to another XIQ account.
Even if the VIQ is deleted, you would get the following error when trying to add the device serial to a new XIQ account.