topic Re: Extremecloudiq Update Issue in ExtremeCloud IQ

Extremecloudiq Update Issue

bobby_clowers — Tue, 21 Apr 2020 20:00:38 GMT

Has anyone had any issue with AP’s losing connection to the cloud and it sending emails (if you have that set) saying connection change because it lost the connection? Since the update this past weekend I have received over 300 emails from various ap’s and when I look it shows them connected. Any help would be greatly appreciated.

Re: Extremecloudiq Update Issue

Nick_Moore — Sat, 25 Apr 2020 02:49:36 GMT

I would recommend pushing complete configurations to all your devices. You may also want to check the Firewall Configuration guide found by hovering over the admin icon/silhouette in the top right of the Cloud IQ, then click About ExtremeCloud IQ and follow the Firewall Configuration Guide link.

Re: Extremecloudiq Update Issue

Shannon_Abby — Mon, 27 Apr 2020 23:27:04 GMT

Could also be a latency issue (can confirm this if you run capwap debugs and then search for “echos” in the buffered log of the tech data, if you see failed echo packets then it’s latency). If the APs don’t respond to XIQ fast enough then it’ll trigger that lost connection email even if the AP starts responding again in a few seconds. We ran in to this a lot, no real connection issues, all APs updated, but a bit of latency and we got flooded with emails.