topic Re: Guest Essentials Setup in ExtremeCloud IQ

Guest Essentials Setup

Anonymous — Thu, 11 Mar 2021 18:43:18 GMT

Hello,

i would like to setup a Guest SSID using the new “Guest Essentials” features, so our guests can try to register on a web page and have to get approved by an employee. So far i am having troubles configuring the SSID, etc.

I have created a SSID so it shows up in the guest insights as “up / green” and am able to see the ssid on mobile phone. When i try to access the SSID nothing happens. It only says no Internet connection and i stay on LTE. Are there any further configurations i have to do? Could’nt fint a real guide on how to set this up.

Re: Guest Essentials Setup

Ash_Finch — Thu, 11 Mar 2021 18:52:42 GMT

Hello,

Ok so sounds like the SSID has been set up if you can see it “green”. So “Enable Advanced Guest Access” in this has been enabled. Have you also set up the separate user profiles in the SSID as below, with each Advanced Guest Policy assigned to a user profile/VLAN?:

Next, in the guest essentials, ensure you’ve got the onboarding policy set up and that you’ve assigned a splash template to that guest SSID & location.
Also another requirement is to ensure that the AP is assigned to a location, and has been updated with the new ssid configuration.

Re: Guest Essentials Setup

Anonymous — Thu, 11 Mar 2021 19:04:24 GMT

Hello,

thanks for your quick response.

First of all i have to revert one of my statements from above. I do get an IP adress from our “internet vlan”, i still dont get any registration web page or can open any other web page but it seems like i can use apps like Facebook, etc.

And no, i didn’t setup the user groups like in your screenshot. I created a UP just like all the other UPs, so it just enforces the vlan id of our internet vlan.

So far i’ve got the default policy and just wanted to get my first look at the registration etc. I do have setup a splash template. The Ap is also assigned to a location.

Re: Guest Essentials Setup

Anonymous — Thu, 11 Mar 2021 19:13:05 GMT

Do i have to setup the UPs exactly like you did? So they connect to the guest essentials policy?

Re: Guest Essentials Setup

Ash_Finch — Thu, 11 Mar 2021 19:46:34 GMT

I believe you do need to setup the groups in order for it to map correctly, even if they use the same VLAN. I’m still fairly new to this area also however, so this may be incorrect.

Additional thought, try going to a non-https page in a browser such as wifi123.org to see if it then redirects to the CWP page

Re: Guest Essentials Setup

Anonymous — Fri, 12 Mar 2021 19:14:29 GMT

Ok i’ve managed to get a splash page now when i enter the guest ssid, but the splash page seems to be completely different from the one i’ve chosen in the essentials tab. It looks like an old Aerohive Captive Web Portal Page (there’s even the aerohive logo at the bottom). I dont see this template anywhere in the configuration page.

And i guess you’re right about the UPs like seen in this guide: https://www.youtube.com/watch?v=lB3tYeAdVuc

Re: Guest Essentials Setup

Ash_Finch — Fri, 12 Mar 2021 23:25:12 GMT

If adding the separate profile doesn’t show the correct splash page, is it possible for you to screenshot your current guest SSID configuration please? It’s odd that it would show an Aerohive CWP.

Re: Guest Essentials Setup

Anonymous — Mon, 15 Mar 2021 16:55:45 GMT

I will try to make one when i am back at work.

I managed to create my preferred solution for now via a captive web portal and self registration with employee approval.

Do you know if there’s a way to limitate the range of the employees to approve a registration even further than just the e mail domain? Because i fear some of the employees are going to abuse this and i would like to create a pool of employees who are able to approve registrations.

Re: Guest Essentials Setup

RobertWilkinson — Mon, 15 Mar 2021 20:24:14 GMT

I struggled with this the first time i setup XIQ, i found that you need to first clone the captive portal template you want to use then ‘apply’ it too a location\floor. Once i did that it all worked perfect.

P.s. i assumed that by just changing a predefined template and changing all the obvious activation sliders it would all just work but it didn’t. If its not clear what i mean please let me know and i’ll jump on one of my customers portals and take a few screenshots.

Re: Guest Essentials Setup

admin32 — Tue, 22 Feb 2022 01:36:54 GMT

I just can't get my head around how this guestessentials is all supposed to work.
I have followed the default open network demo and have a basic any policy where a guest can self register, they get a template agreement and get connected and that is working. I sort of follow that by changing templates you can then gather information from the client such as Social, email etc but the whole getting authorization or having other employees approve is really confusing and not well explained.
It would appear to be very configurable, with alot of options such as employees being able to pre-make codes or get codes sent to themselves in advance rather than expecting the guest to know their referees email but quite how this works with policies, etc is not immediately obvious to me at least.
I am unable to find anything like a real demo of this working, what it can and can't do? and how you actually apply any of it which seems a shame because I suspect it can do alot more than I can figure out with trial and error.
What for example are the users for? you can manually add them in advance,does this replace the traditional guest ppsk type arrangement of hivemanager and bypass the whole self registration?, im totally confused,
anybody got their head around this or has seem something that actually shows examples