https://community.extremenetworks.com/t5/extremecloud-iq/service-tac-os-is-necessary-in-renovating-xiq/m-p/19200#M261 Hi there, you don't necessarily need to purchase TAC &amp; OS support to use XIQ, but it would be recommended if you have a problematic network environment or if you need assistance with setup or configuration. If you just want to use the basic functions in XIQ, you could <A href="https://extremeportal.force.com/ExtrArticleDetail?an=000056841&amp;q=registering%20for%20connect" target="_blank" rel="noopener">register for the free version of XIQ, called ExtremeCloud IQ Connect.</A> This version of XIQ is free to use for life, but it has a limited feature set. <BR /><BR />If you want to use the full feature set, you would need to purchase a license for XIQ, but again you wouldn't necessarily need to purchase TAC &amp; OS support to use the full featured version of XIQ. If you would like to explore options for purchasing a license for the full featured version of XIQ, I can help you find a local sales engineer if you can let me know generally where you are located.&nbsp;<BR /><BR />When using either version of XIQ, you can update your device firmware directly from XIQ, so you wouldn't need to purchase OS support necessarily. You can also purchase support on a case by case basis in case you need support in an emergency but don't want to pay for the service on a continuing basis.&nbsp;<BR /><BR />Hope this helps, please let me know if you have any other questions! Mon, 14 Feb 2022 22:55:00 GMT SamPirok 2022-02-14T22:55:00Z https://community.extremenetworks.com/t5/extremecloud-iq/service-tac-os-is-necessary-in-renovating-xiq/m-p/19199#M260 Service TAC&amp;OS is necessary in renovating XIQ?<BR /><BR />I need to Buy a service TAC&amp;OS when I only need the XIQ? Mon, 14 Feb 2022 17:43:00 GMT https://community.extremenetworks.com/t5/extremecloud-iq/service-tac-os-is-necessary-in-renovating-xiq/m-p/19199#M260 Cesar_Gomez 2022-02-14T17:43:00Z https://community.extremenetworks.com/t5/extremecloud-iq/service-tac-os-is-necessary-in-renovating-xiq/m-p/19200#M261 Hi there, you don't necessarily need to purchase TAC &amp; OS support to use XIQ, but it would be recommended if you have a problematic network environment or if you need assistance with setup or configuration. If you just want to use the basic functions in XIQ, you could <A href="https://extremeportal.force.com/ExtrArticleDetail?an=000056841&amp;q=registering%20for%20connect" target="_blank" rel="noopener">register for the free version of XIQ, called ExtremeCloud IQ Connect.</A> This version of XIQ is free to use for life, but it has a limited feature set. <BR /><BR />If you want to use the full feature set, you would need to purchase a license for XIQ, but again you wouldn't necessarily need to purchase TAC &amp; OS support to use the full featured version of XIQ. If you would like to explore options for purchasing a license for the full featured version of XIQ, I can help you find a local sales engineer if you can let me know generally where you are located.&nbsp;<BR /><BR />When using either version of XIQ, you can update your device firmware directly from XIQ, so you wouldn't need to purchase OS support necessarily. You can also purchase support on a case by case basis in case you need support in an emergency but don't want to pay for the service on a continuing basis.&nbsp;<BR /><BR />Hope this helps, please let me know if you have any other questions! Mon, 14 Feb 2022 22:55:00 GMT https://community.extremenetworks.com/t5/extremecloud-iq/service-tac-os-is-necessary-in-renovating-xiq/m-p/19200#M261 SamPirok 2022-02-14T22:55:00Z