https://community.extremenetworks.com/t5/extremecloud-iq/adding-a-factory-reset-ap-to-connect-shows-pilot-license-limit/m-p/91636#M2643 Hi Rodrigo, can you DM me your VHm-ID or the email address you use to login? I will look into this licensing issue for you. Tue, 25 Jan 2022 04:08:36 GMT PumpkinEater99 2022-01-25T04:08:36Z https://community.extremenetworks.com/t5/extremecloud-iq/adding-a-factory-reset-ap-to-connect-shows-pilot-license-limit/m-p/91635#M2642 Hi, we are trying to set up a new Connect account for testing purposes, but when we are trying to add one of the AP's (previously being used with a Pilot license but with a hard reset done) we are shown this error:<BR /> <DIV class="media" style="overflow: hidden"> <DIV class="media" style="overflow: hidden"><span class="lia-inline-image-display-wrapper" image-alt="iiKQ85ivQBWM06JkgH74_AP.jpeg"><img src="https://community.extremenetworks.com/t5/image/serverpage/image-id/2366iF71FB238FCC674FA/image-size/large?v=v2&amp;px=999" role="button" title="iiKQ85ivQBWM06JkgH74_AP.jpeg" alt="iiKQ85ivQBWM06JkgH74_AP.jpeg" /></span></DIV> <BR />Thanks in advance and happy holidays,</DIV> Mon, 27 Dec 2021 14:32:00 GMT https://community.extremenetworks.com/t5/extremecloud-iq/adding-a-factory-reset-ap-to-connect-shows-pilot-license-limit/m-p/91635#M2642 RodrigoV 2021-12-27T14:32:00Z https://community.extremenetworks.com/t5/extremecloud-iq/adding-a-factory-reset-ap-to-connect-shows-pilot-license-limit/m-p/91636#M2643 Hi Rodrigo, can you DM me your VHm-ID or the email address you use to login? I will look into this licensing issue for you. Tue, 25 Jan 2022 04:08:36 GMT https://community.extremenetworks.com/t5/extremecloud-iq/adding-a-factory-reset-ap-to-connect-shows-pilot-license-limit/m-p/91636#M2643 PumpkinEater99 2022-01-25T04:08:36Z