topic Re: Device loses Connection (AP122) in ExtremeCloud IQ

Device loses Connection (AP122)

Dennisv — Sat, 03 Sep 2022 17:21:03 GMT

Hey
I have three AP122s in my house and am having extreme problems with them. When I connect to a device, it eventually loses the internet connection even though I am still connected to the access point. Say: My IPhone writes "No Internet connection". This is really annoying because it happens every 10 minutes or so. I have already written with the support, they could not help me, so now I turn to the community.

Some more info:
- AP's are all updated
- With new policies exactly the same error
- I use default user profiles
- I use default radio profiles

After that I tried to activate the "auth debugs" and if the same error appeared, to pull the logs from the AP122. The MAC address of the device that was connected to the WiFi is: DC:B5:4F:2B:D7:89
I'm getting really confused what to do, hope someone can help me!

Re: Device loses Connection (AP122)

Sjoerdg — Mon, 05 Sep 2022 21:23:30 GMT

Hi,

I do not now your exact configuration but had some experience that apple devices had issues with connecting to the extreme (aerohive) AP's.

When the iPhone is giving you a message that you have no network connection. Can you still ping to local network devices such as default gateway? Do only iphone devices have the issue? Or all sorts of devices?

I have also seen some apple devices had difficulty when the dtim of the ssid was set on 1. This was resolved by setting it to 3.

You can find this option under de ssid network. Then advanced settings.

Hope this helps. Let me know so we could find an solution for you.

Kind regards,

Sjoerd

Re: Device loses Connection (AP122)

Dennisv — Tue, 06 Sep 2022 08:26:26 GMT

Hey @Sjoerdg,

thanks for teh advice I will try changing the VLAN ID to 3. No it is not only with IPhones, every devices, which connected to the AP122 is having the same problem: TVs, Mobile Phones(iPhone, Samsung), Tablets and even tech like our cleaning robot.

Hope you can help me with this problem.

Best Regards,
Dennis

Re: Device loses Connection (AP122)

Sjoerdg — Tue, 06 Sep 2022 08:34:57 GMT

Hi Dennis,

I did not mean vlan Id but the DTIM value . The change in vlan will result that clients do not get an ip/access to the network if you do not have any vlans configured on the network.

Let me know if you can find this option. You're using xiq right?

Thanks,

Kind regards,

Sjoerd

Re: Device loses Connection (AP122)

Dennisv — Wed, 07 Sep 2022 14:57:03 GMT

Hey @Sjoerdg,

I can't find an obvious way to chang the DTIM Value. Where can I change that? And yes I am using ExtremeCloudIQ.

Thanks for ur help.

Regards
Dennis

Re: Device loses Connection (AP122)

Adam_Minowski — Wed, 07 Sep 2022 15:42:17 GMT

Go to SSID, choose SSID, go to bottom, Additional Settings -> Optional Settings - > CUSTOMIZE
Then go to the bottom of the page and you'll find "Client Related Network Settings". DTIM is there.

But, I don't believe that's the case anyway 🙂

Cheers,
Adam

Re: Device loses Connection (AP122)

Dennisv — Fri, 09 Sep 2022 20:40:29 GMT

Well u were right @Adam_Minowski, I changed it and well it didnt change a thing. Do u have an Idea were my proble could be?

Cheers,
Dennis

Re: Device loses Connection (AP122)

Adam_Minowski — Fri, 09 Sep 2022 22:34:25 GMT

There can be at least dozens of possible problems, from WLAN config, through your cabling, IP conflicts, to faulty AP. It's really hard to say based only on what you're experiencing. I can only tell you, that especially for you I launched my old AP122, and my iPhone works fine with it.

@Sjoerdg asked you some questions but you didn't respond.

Adam

Re: Device loses Connection (AP122)

DeVoID — Tue, 13 Sep 2022 12:19:42 GMT

You are paying for an XIQ instance for your home?! Seems like thats over-kill. Never thought of using a regular AP, and then a few of those mesh AP's instead? that would mean no recurring costs, and you wouldn't have to manage devices via the cloud....

Even if i was running a business out of my house, i wouldn't go with any (not just extreme, i mean any) cloud bases wireless solution. Id just buy the modem, router, and set up the AP's however i wanted them.

Re: Device loses Connection (AP122)

Adam_Minowski — Wed, 14 Sep 2022 16:16:02 GMT

When you have any XIQ AP, even old one bought from ebay, it is possible to manage it free of charge in Extreme CloudIQ. Feature-wise it is enough for home environments.
If you want to have good performance I'd not rely on home router with built in wifi. Usually it's crap, or you have to spend quite amount for something decent anyway. I don't have home, but apartment, and still I need to use at least 2 APs to maintain good parameters. With home, especially larger one - good luck with one wifi router. Suggested mesh - so I assume WDS or repaters it's even worse. Yes you can have coverage, but that's about it. It will not work perform well.