topic Re: HeatMap can not export as aPDF in ExtremeCloudIQ in ExtremeCloud IQ

HeatMap can not export as aPDF in ExtremeCloudIQ

gihanDx — Thu, 29 Sep 2022 09:35:12 GMT

Hi all,

I tried to export heatmap that generated from the XIQ but it gives error as below.
" The system is busy right now. Try again later"

Can you help to solve that.

Re: HeatMap can not export as aPDF in ExtremeCloudIQ

Christopher_Fra — Thu, 29 Sep 2022 16:21:51 GMT

Hello Gihan,

I am seeing the same issue on my lab instance. I would suggest to have a support case generated, in order that we can investigate the issue with engineering/development.

Thanks,

Chris Frazee

Re: HeatMap can not export as aPDF in ExtremeCloudIQ

Viththahan — Fri, 30 Sep 2022 04:25:42 GMT

Hi Chris,

I have the same problem, there is no support for ExtremeCloud IQ Connect, wondering to get help from community page.

Hi @SamPirok ,

Could you help us on this?

Thanks and Regards,

Viththahan

Re: HeatMap can not export as aPDF in ExtremeCloudIQ

Will_Zhu — Fri, 30 Sep 2022 15:07:40 GMT

Hi all,

This is a bug and will be fixed in next XIQ release.

Thanks,

Will

Re: HeatMap can not export as aPDF in ExtremeCloudIQ

SamPirok — Fri, 30 Sep 2022 19:52:15 GMT

@Viththahan, thanks for the mention here. Chris is absolutely right, we'd need a case to get this in front of our engineering team. If you can open a case and send me that case number, I can do my best to make sure it isn't closed out on account of being a Connect case. Please feel free to send that case number to be at community@extremenetworks.com. If you aren't able to open a case at all, please let me know and I'll see what other options we might have to get this issue documented.