topic The device appears to be in use by another VIQ in ExtremeCloud IQ

The device appears to be in use by another VIQ

Stephanv — Thu, 02 Dec 2021 13:57:00 GMT

Goodmorning,

I have revied a couple of old AP120 Accesspoint from my employer and want to use them at my home. Is it possible to get this devices unlocked?

Serialnumbers:

12012022900015
12012030600247
12012030500130
12012022900012

Stephan

RE: The device appears to be in use by another VIQ

BillL — Thu, 02 Dec 2021 21:42:00 GMT

The easiest way is to simply have your employer log in and delete these devices from inventory in their instance/VIQ. Otherwise, due to security reasons, we cannot purge them without a letter from the original owner stating that they are now legally in your possession and that its ok for us to remove them from the backend.

RE: The device appears to be in use by another VIQ

SamPirok — Fri, 03 Dec 2021 18:47:00 GMT

Hi Stephan, thanks for reaching out. I was able to reach the previous owner and confirm the transfer, so those devices should be free to use now. Please let me know if we can help with anything else!

RE: The device appears to be in use by another VIQ

LucianoO — Thu, 09 Dec 2021 21:26:00 GMT

Hi! I bought a used AP230 and I am trying to add it to the ExtremeCloud IQ platform.

During on-boarding I have received the message: "The device appears to be in use by another VIQ". The seller says that all of his hardware has been released from previous owner, but clearly this one hasn't.

S/N 02301603081409

Can you please un-link this device from the existing VIQ so I may use it? It would be much appreciated!
I can provide a photo of the device in case it is needed for releasing purposes.
Thank in advance.

RE: The device appears to be in use by another VIQ

SamPirok — Fri, 10 Dec 2021 00:20:00 GMT

Hi Luciano, thank you for letting us know. I do see that device registered to a previous owner so we will need to get their written permission before we can remove the old records for you. I've reached out to the original owner now, and I'll let you know as soon as I hear back from them. Please feel free to check in with me here anytime for an update.

I appreciate the offer for the proof of purchase, but unfortunately all I can move forward with is written permission from the previous owner. Thanks for your patience, hopefully we can get this resolve for you quickly.

RE: The device appears to be in use by another VIQ

SamPirok — Fri, 10 Dec 2021 00:21:00 GMT

As I was writing my response to you we heard from the original owner. That device should be free for you now, please let me know if you have any further issues onboarding it.

RE: The device appears to be in use by another VIQ

LucianoO — Fri, 10 Dec 2021 01:43:00 GMT

It worked!! I was able to onboard the AP with no issues.
Thank you very much!! Really appreciate the prompt response.