https://community.extremenetworks.com/t5/extremecloud-iq/device-sn-is-being-used-by-another-vhm-on-redirector/m-p/93684#M2848 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Screenshot_2022-11-07-16-52-59-1621418405.png" style="width: 1080px;"><img src="https://community.extremenetworks.com/t5/image/serverpage/image-id/6219iD743D136AD6A0CA8/image-size/medium?v=v2&amp;px=400" role="button" title="Screenshot_2022-11-07-16-52-59-1621418405.png" alt="Screenshot_2022-11-07-16-52-59-1621418405.png" /></span></P><P>Did I missed smth?&nbsp;<SPAN>Is Ukraine under the US sanction?! HW is not in occupied territories and this is easy to track by IP or any other way but Extremenetworks just cut their legitimate customer.&nbsp;</SPAN></P><P><SPAN><SPAN>&nbsp;"I took a look at the case and I see that what they meant by the current situation is the current US sanctions against Russia and occupied Ukrainian territories. Unfortunately we are not legally allowed to work with parties or hardware in these regions at this time. I’m sorry I don’t have a better answer for you here"</SPAN></SPAN></P> Mon, 07 Nov 2022 15:51:36 GMT alextim 2022-11-07T15:51:36Z https://community.extremenetworks.com/t5/extremecloud-iq/device-sn-is-being-used-by-another-vhm-on-redirector/m-p/93445#M2831 <P>Hi there, before I had the problem with sn solved <A href="https://community.extremenetworks.com/t5/extremecloud-iq/the-device-appears-to-be-in-use-by-another-viq/m-p/82599" target="_blank">https://community.extremenetworks.com/t5/extremecloud-iq/the-device-appears-to-be-in-use-by-another-viq/m-p/82599</A></P><P>But have same problem again with my&nbsp;<SPAN>Aerohive AP121 sn12113070301207</SPAN></P> Thu, 20 Oct 2022 12:11:27 GMT https://community.extremenetworks.com/t5/extremecloud-iq/device-sn-is-being-used-by-another-vhm-on-redirector/m-p/93445#M2831 alextim 2022-10-20T12:11:27Z https://community.extremenetworks.com/t5/extremecloud-iq/device-sn-is-being-used-by-another-vhm-on-redirector/m-p/93684#M2848 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Screenshot_2022-11-07-16-52-59-1621418405.png" style="width: 1080px;"><img src="https://community.extremenetworks.com/t5/image/serverpage/image-id/6219iD743D136AD6A0CA8/image-size/medium?v=v2&amp;px=400" role="button" title="Screenshot_2022-11-07-16-52-59-1621418405.png" alt="Screenshot_2022-11-07-16-52-59-1621418405.png" /></span></P><P>Did I missed smth?&nbsp;<SPAN>Is Ukraine under the US sanction?! HW is not in occupied territories and this is easy to track by IP or any other way but Extremenetworks just cut their legitimate customer.&nbsp;</SPAN></P><P><SPAN><SPAN>&nbsp;"I took a look at the case and I see that what they meant by the current situation is the current US sanctions against Russia and occupied Ukrainian territories. Unfortunately we are not legally allowed to work with parties or hardware in these regions at this time. I’m sorry I don’t have a better answer for you here"</SPAN></SPAN></P> Mon, 07 Nov 2022 15:51:36 GMT https://community.extremenetworks.com/t5/extremecloud-iq/device-sn-is-being-used-by-another-vhm-on-redirector/m-p/93684#M2848 alextim 2022-11-07T15:51:36Z