topic Re: Unable to add Device to XIQ - Licence error in ExtremeCloud IQ

Unable to add Device to XIQ - Licence error

LouisNHS — Tue, 07 Mar 2023 12:36:35 GMT

Hi,

I am getting error: "License limit exceeded for managed devices." when adding additional devices to xiq. I have recently had additional licences added to my account but it XIQ refuses to use them as it seems.

Thank you

Louis

Re: Unable to add Device to XIQ - Licence error

Ash_Finch — Tue, 07 Mar 2023 13:08:34 GMT

I had this recently where it showed available but gave me an error. If this is still present after logging out and back in, the way I got around it was to unlink my extreme portal account and then linked it again.

Re: Unable to add Device to XIQ - Licence error

LouisNHS — Tue, 07 Mar 2023 13:19:27 GMT

Thanks, what will happen to all the production AP's that are working fine and licences while I unlink and link my account?

Is this an out of hours job?

Re: Unable to add Device to XIQ - Licence error

Ash_Finch — Wed, 08 Mar 2023 13:12:21 GMT

Nothing at all, having no licences only affects the XIQ side (i.e. locks it down to a licence warning/adding a licence), APs will continue to function as normal with the config they have. Even if a PPSK SSID is used, devices can still authenticate.