topic iPhone 14 has bad wifi connection in ExtremeCloud IQ

iPhone 14 has bad wifi connection

Niels1 — Fri, 16 Jun 2023 10:07:38 GMT

Hello,

I have 3 access points AP130. All devices work fine except my new iphone 14. It connects to the wifi but is very slow. So slow that videos don't load and I have to use mobile data. I already researched and tried this solution: https://extremeportal.force.com/ExtrArticleDetail?an=000103899
So I tried using 11an instead of 11ac and using 40MHz as the channel width.

Unfortunately without result. Does anyone have another solution or am I doing something wrong? I hope someone can help me.

Re: iPhone 14 has bad wifi connection

Sjoerdg — Sun, 18 Jun 2023 13:28:38 GMT

Hi Niels,

Have you also tried the following: https://extremeportal.force.com/ExtrArticleDetail?an=000108204 (change mcs rates but keep radio profile in ac mode. )

There is an possibilitie that this could make a difference for the iPhone devices especially iphone 12 and later.

Kind regards,

Sjoerd

Re: iPhone 14 has bad wifi connection

Niels1 — Mon, 19 Jun 2023 12:40:52 GMT

Hi Sjoerd,

Thanks for your reply. Yes, I also tried to change mcs rates and keep radio profile in ac mode. I had already found that article 😉 Unfortunately also without result. Other solutions?

Re: iPhone 14 has bad wifi connection

Niels1 — Tue, 20 Jun 2023 07:55:42 GMT

I downgraded the IQE to 6.5r12. For now the problem seems to be solved. I hope it stays that way. But it's not the best solution. For example; WPA3 is not possible with this version.