topic Re: A stale record of the device was found in the redirector concerning these SN's in ExtremeCloud IQ

A stale record of the device was found in the redirector concerning these SN's

hwverwoerd — Wed, 05 Jul 2023 15:26:38 GMT

We bought some AP's for our non-profit organisation and when adding them to XIQ we got this message: A stale record of the device was found in the redirector

01301912242108,01221702260876,01221702271439,01221702271391,01221702162740,01221702271508,
01221702152511,01301912241975,01301912241962,01301912241988,01301912242339,01302001262256,
01301912242346

@SamPirok can you release them for us.

Thanks in advance.

Regards, Hans

Re: A stale record of the device was found in the redirector concerning these SN's

hwverwoerd — Thu, 06 Jul 2023 11:16:44 GMT

It seems all SN are free now, exept for 01221702162740

@SamPirok can you please help us for this last serialnumber?

Thanks.

Re: A stale record of the device was found in the redirector concerning these SN's

SamPirok — Thu, 06 Jul 2023 12:03:52 GMT

Absolutely, that device should be free as well now. Please let me know if I can help with anything else!

Re: A stale record of the device was found in the redirector concerning these SN's

SamPirok — Mon, 10 Jul 2023 16:42:16 GMT

Thank you for letting me know, that last device should be free now as well, sorry for the delay there.

Re: A stale record of the device was found in the redirector concerning these SN's

jfitzger2 — Fri, 18 Aug 2023 18:40:50 GMT

I am getting this same message. Is there anything I can do? It's an access point I'm trying to add into Cloud IQ

Re: A stale record of the device was found in the redirector concerning these SN's

AlexWheeler — Fri, 25 Aug 2023 21:24:40 GMT

any chance you can assist me with the same problem, My company bought one off Ebay and i get the same message.