topic Re: login extremecloudiq in ExtremeCloud IQ

login extremecloudiq

vdo — Tue, 22 Aug 2023 09:36:49 GMT

Hi,

Sinds Yesterday when we login in the extreme cloudiq we doesn't see the devices anymore I think the Cloudiq had been updated yesterday and because 2fa has been turned on we now don't get the option to fill in the code. Does anyone have a solution we are not able to turn the 2fa off our selfs.

Regards,

Virgilio

Re: login extremecloudiq

Christoph_S — Tue, 22 Aug 2023 13:06:15 GMT

Hello VDO,

Are you still experiencing issue today?

Have you tried Firefox or Edge browsers?

As a workaround, try logging it via account that does not use 2fa or via another browser and disable 2fa for now.

Re: login extremecloudiq

Ash_Finch — Tue, 22 Aug 2023 12:15:04 GMT

Seems to have affected lots of customers (not related to 2fa) - we were told it's been raised to engineering under DOP-7096

Re: login extremecloudiq

shuterm — Tue, 22 Aug 2023 18:46:41 GMT

I am still seeing this (or similar) issue (2023-08-22), where after login you are presented with a "Manage My Networks" page, and never progress to the OTP/2FA page. Issue occurs on both Chrome and Firefox.

I did open an incognito chrome session that did let me progress to the OTP/2FA page and let me manage my networks. This did not work with Firefox tho. Updated Windows 10, chrome - 116.0.5845.96, firefox - 116.0.3

Re: login extremecloudiq

SvenS — Wed, 23 Aug 2023 13:04:42 GMT

Hi,

the same here with me.
I can no longer log in when 2FA is enabled.
Neither in Chrome, Firefox or Edge in incognito mode.

Best Regards
Sven

Re: login extremecloudiq

Christoph_S — Wed, 23 Aug 2023 13:06:58 GMT

Issue is being addressed by engineering. In the meantime, please login via incognito and disable 2FA for now to see if this helps.

Re: login extremecloudiq

SvenS — Wed, 23 Aug 2023 17:36:14 GMT

Here is another workaround if it don't work in incognito mode.

- log in with 2FA account and you will see the "manage your network" page.
- If you click the back button in the browser, the 2FA enter code page comes up and you can complete the login

Tested with Brave Browser

Re: login extremecloudiq

vdo — Thu, 24 Aug 2023 06:52:58 GMT

Hi Svens,

Unfortunately it didn't work for me so I think we have to wait for the solution of the engineers.

Re: login extremecloudiq

ydemiral — Thu, 24 Aug 2023 07:40:14 GMT

Hello,

i have the same problem.

I was able to force the OTP/2FA page by reloading multiple times in incognito mode on mobile.

After that i was able to turn 2FA off.

Tested on Chrome for Android 116.0.5845.114

Re: login extremecloudiq

vdo — Fri, 25 Aug 2023 14:23:18 GMT

Hi Christoph,

Yes we still experience this problem.
My colleague was able to login once with the otp 2fa and disabled the otp 2fa on his account.
He also created temporarly a new account without 2fa for us for now till it's resolved.

VDo

Re: login extremecloudiq

jonasgasser — Sun, 27 Aug 2023 10:59:35 GMT

Hi we have here the same Problem

At the moment, we have disabled the 2FA as a Workaround.

Please fix the issue.

Thanks

Re: login extremecloudiq

vdo — Mon, 28 Aug 2023 05:56:39 GMT

Hi,

It looks like the problem has been resolved, thank you all for the suggestions and help.

BR,

VDo