topic Re: ExtremeCloud IQ - Onboarding Stale Record Error in ExtremeCloud IQ

ExtremeCloud IQ - Onboarding Stale Record Error

ESA — Wed, 20 Sep 2023 08:17:26 GMT

We are having troubles onboarding some devices.
When trying to onboard an error message appears:
“A stale record of the device was found in the redirector.”

How do we fix this?

Re: ExtremeCloud IQ - Onboarding Stale Record Error

Christoph_S — Wed, 20 Sep 2023 14:38:22 GMT

You can open a case to request the release of the serial numbers from Redirector.

Of course we'll need the serial numbers of the APs in question and we may request further proof of ownership.

I hope this helps,

BR,

Re: ExtremeCloud IQ - Onboarding Stale Record Error

ESA — Thu, 21 Sep 2023 12:50:53 GMT

We were able to resolve this issue via another employee. We still don't quite understand how this occurred. Why was a stale record found in the redirector in the first place? We hadn't even unpacked most of the devices.
It would be great if you could elaborate a bit on that.