topic Re: A stale record of the device was found in the redirector concerning these SNs in ExtremeCloud IQ

A stale record of the device was found in the redirector concerning these SNs

cbozeman — Tue, 03 Oct 2023 02:31:07 GMT

@SamPirok I purchased three AP550s from eBay and it looks like they're still registered with another tenant. Can you please release them for me?

Their serial numbers are:

05501803061388, 05501803061381, and 00501803061409

Re: A stale record of the device was found in the redirector concerning these SNs

SamPirok — Tue, 03 Oct 2023 17:55:40 GMT

Thank you for reaching out and for the mention here. Those devices should be free to add to your inventory at this time. Please let me know if I can help with anything else!

Re: A stale record of the device was found in the redirector concerning these SNs

cbozeman — Tue, 03 Oct 2023 22:27:25 GMT

Aw jeez. Sam, I made a rather foolish mistake. I mistyped the serial for one of the APs.

I typed 00501803061409, but it should have been 05501803061409. I guess I should have zoomed in a little finer on the photo I took. My apologies. Would you be so good as to release serial number 05501803061409 instead?

Re: A stale record of the device was found in the redirector concerning these SNs

SamPirok — Wed, 04 Oct 2023 13:24:06 GMT

Sure thing, thanks for clarifying that serial number for me. That device should be free now as well. Hope that helps!

Re: A stale record of the device was found in the redirector concerning these SNs

katy — Tue, 14 Nov 2023 20:59:22 GMT

We are having the same issues are other people here. Can you help?

04102006082318

04102006081877

04102006082205

04102006082246

04102006081943

04102006081881

04102006081866

04102006082303

04102006082007

04102006081867

Thank you,
Katy