topic A stale record of the device was found in the redirector concerning this SN in ExtremeCloud IQ

A stale record of the device was found in the redirector concerning this SN

jvzelst — Sun, 26 Nov 2023 14:14:22 GMT

I'm migrating my Aerohive AP to XIQ and when adding it I get the message "A stale record of the device was found in the redirector". The SN is 01221703310511

@SamPirok could you please release it?

Thank you in advance, kind regards,
Jeroen

Re: A stale record of the device was found in the redirector concerning this SN

SamPirok — Mon, 27 Nov 2023 15:36:19 GMT

Hi there @jvzelst , thanks for the mention here! That device should be free to add to your inventory at this time. Please let me know if I can help with anything else!

Re: A stale record of the device was found in the redirector concerning this SN

jvzelst — Mon, 27 Nov 2023 18:09:47 GMT

Hi Sam, thanks for the swift support, works like a charm now.

Re: A stale record of the device was found in the redirector concerning this SN

humantorch43 — Sat, 09 Dec 2023 01:58:15 GMT

im also having the same issue, is the a way you could release mine as well. the serial numbers a re 01501909130014 and 01501909130043. thank you