topic A stale record was found in the redirector in ExtremeCloud IQ

A stale record was found in the redirector

riverford — Thu, 30 Nov 2023 10:56:34 GMT

Good morning,

We're having a problem with the above which I've seen a lot of forum posts about. We bought 2 Extreme AP305c access points from eBay and can't onboard them due to the redirector error.

I've raised a ticket but have just been chasing an answer since the 9th of this month. @SamPirok - I've seen that you've been able to assist other users with freeing up devices hitting this error. Are you able to assist us by any chance?

Thanks,
Harri

Re: A stale record was found in the redirector

SamPirok — Thu, 30 Nov 2023 13:32:53 GMT

Hi Harri! I can certainly help you with this, can you send me the serial numbers please? If you'd rather send them to me directly, please feel free to email me directly at community@extremenetworks.com; or you can directly message me on the community if that's easier for you.

Re: A stale record was found in the redirector

riverford — Thu, 30 Nov 2023 16:08:00 GMT

Thank you Sam! I'll send you the serial numbers over separately now, you're a true hero!

Thanks,
Harri