topic Re: A stale record was found in the redirector in ExtremeCloud IQ

A stale record was found in the redirector

humantorch43 — Sat, 09 Dec 2023 02:51:25 GMT

Hi, I purchased 2 access points from someone through Facebook marketplace. The s/n are 01501909130043 and 01501909130014. If someone could release them so I can onboard them I would greatly appreciate it. Thank you in advanced.

Re: A stale record was found in the redirector

humantorch43 — Sat, 09 Dec 2023 02:52:05 GMT

@SamPirok

Re: A stale record was found in the redirector

SamPirok — Mon, 11 Dec 2023 16:17:29 GMT

Hello, thanks for the mention here! Those devices should be free to add to your inventory now, please let me know if they give you any more trouble!

Re: A stale record was found in the redirector

firewood — Fri, 05 Jan 2024 01:16:15 GMT

Hi @SamPirok

I've bought my Extreme AP650 from eBay and try to add to Extreme Cloud IQ. I got an error message "A stale record of the device was found in the redirector." Would you help to remove the error. My device serial # 06501809150541.

Thanks

Re: A stale record was found in the redirector

SamPirok — Fri, 05 Jan 2024 13:59:37 GMT

Hi @firewood, thanks for the mention here, that device should be free to add to your inventory now. Please let me know if I can help with anything else!

Re: A stale record was found in the redirector

vazlavk — Mon, 13 May 2024 17:16:29 GMT

Purchased a used AP650, get error "A stale record of the device was found in the redirector."
Would you please help me and release the AP.
SN: 06501901230452
Thank you in advance.

Re: A stale record was found in the redirector

manawatuit — Tue, 14 May 2024 22:53:23 GMT

@SamPirok

Hi Sam, I thought I'd try here instead of creating a new topic.
Are you able to release these AP550's for me?

Thanks in advance.

5501807201436
5501802180338
5501807201353
5501808170895
5501808170945
5501808170875
5501802280225
5501808170872
5501802280224

Re: A stale record was found in the redirector

SamPirok — Thu, 16 May 2024 14:08:01 GMT

Hi @vazlavk, thanks for reaching out here. I'm not finding any old records for that device, are you still getting the stale record error when you try to add it to your inventory?

Re: A stale record was found in the redirector

SamPirok — Thu, 16 May 2024 14:08:57 GMT

Hi @manawatuit, thanks for providing those serial numbers. I was able to remove the old records for those APs, could you please try adding them to your inventory again? Please let me know if you have any further issues adding these devices to your inventory, or if I can help with anything else!

Re: A stale record was found in the redirector

snee — Fri, 07 Mar 2025 11:29:37 GMT

@SamPirok hi there, I bought 4 x AP121s from ebay and 2 registered fine, but 2 give me "A stale record of the device was found in the redirector."

Serial Nos. are;

12112111800404

12112111800452

Would you be able to release those for me please?

Re: A stale record was found in the redirector

cerealbowlsys — Thu, 11 Sep 2025 16:22:36 GMT

Hello @SamPirok ,

I have recently acquired an AP305C second-hand and am getting this same "A stale record of the device was found in the redirector." error. The S/N is 03052206242491. Would it be possible to have it released?

Thank you for your consideration.

Re: A stale record was found in the redirector

Ilyan — Sun, 14 Dec 2025 01:15:03 GMT

Hi @SamPirok ,

I bought a second-hand AP305C and I am getting the error "A stale record of the device was found in the redirector" when trying to onboard it to my XIQ Connect account.

Could you please help me clear it? The serial number is 03052308080062.

Thank you in advance.