topic Re: Research: How does licensing work for XIQ for a AP305C? in ExtremeCloud IQ

Research: How does licensing work for XIQ for a AP305C?

StanleyJaderson — Thu, 04 Jan 2024 15:23:35 GMT

I'm looking to understand the licensing model and pricing for AP305C's.

As I understand an AP305C is managed through the cloud in most cases and to be able to do that one needs a license aside from the physical AP. Management is done through the XIQ portal. Kinda like how Cisco Meraki works.

If an MSP is using Aerohives for their business customers in their offices and an AP305C needs to be written off due to it being broken somehow, can the license be moved to a new AP305C?

Re: Research: How does licensing work for XIQ for a AP305C?

Christoph_S — Fri, 05 Jan 2024 13:39:52 GMT

Hello @StanleyJaderson,

If an AP is removed (Deleted or unmanaged) the license will be released for use by another AP.

The licenses are not mapped to specific SNs, but to the amount of onboarded/managed devices.

Article on licensing that may help: https://extreme-networks.my.site.com/ExtrArticleDetail?an=000093521

Does this answer your question?

BR,

Re: Research: How does licensing work for XIQ for a AP305C?

StanleyJaderson — Fri, 05 Jan 2024 13:43:58 GMT

Thanks so much for the info Christoph_S,

I'm referring here to XIQ specifically as from what I can see that's how these devices are managed through the cloud. Are there any other types of licenses for a AP305C that might work differently and is attached to a specific serial number?

I'm inquiring about this because I'm having some disagreement with an MSP.

Re: Research: How does licensing work for XIQ for a AP305C?

StanleyJaderson — Mon, 08 Jan 2024 08:41:23 GMT

The AP's in question are lost in a renovation. That's basically what happend. So i'm trying to figure out what a fair compensation is in this case vs the quote we got from the MSP in question.

EDIT: So from what I gather after having a search on TAC&OS and understanding that part a little bit better this is how it should be when it comes to licensing.
- XIQ (functionality) license isn't link to a specific device but is needed for all devices in use. The license can be transferred over to another like for like device. AP305C broken? Get a new one and transfer/link the license to the new one.
- TAC&OS (support) license is linked to a device and needed for continues support but not needed perse. Pay as support is needed is also an option.

Re: Research: How does licensing work for XIQ for a AP305C?

Christoph_S — Mon, 08 Jan 2024 13:29:05 GMT

Hello @StanleyJaderson,

2 different things here:

1 - In terms of XIQ device licensing. Once a device is deleted or unmanaged from XIQ, the license used by said device will be released to be used by ANY other AP model and not specifically the same model AP. Any managed AP will consume a license. This portion is not tied to a serial number.

2 - The support contract is tied to device serial numbers. Once a device is replaced, the old serial number must be removed and the new one added to the support contract in its stead. This does not affect AP functionality in XIQ, but will allow/prevent you from receiving support for said AP should you need it.

Makes sense?

BR,

Re: Research: How does licensing work for XIQ for a AP305C?

StanleyJaderson — Tue, 09 Jan 2024 15:38:41 GMT

Is it possible to find the pricing somewhere of the different licenses or can that only be quoted through a reseller?

Re: Research: How does licensing work for XIQ for a AP305C?

Christoph_S — Wed, 10 Jan 2024 13:16:14 GMT

You can reach out to your Extreme Networks account Manager if you have an account with us or through a reseller.

BR,