topic Move device to a new ExremeIQ Cloud connect account in ExtremeCloud IQ

Move device to a new ExremeIQ Cloud connect account

JohnQuest — Tue, 09 Jan 2024 22:07:35 GMT

Because of the arbitrary change that Extreme has made, I need to move/migrate devices from an existing converted ExtremeCloud IQ 30 day trial account to a new ExtremeCloud IQ Connect account. I have searched and cannot find how to do this. If someone can post either a KB or other instructions on how to do this that would be appreciated.

Re: Move device to a new ExremeIQ Cloud connect account

Stefan_K_ — Tue, 09 Jan 2024 22:36:24 GMT

Hi John,

you are talking about APs? That's simple: Delete it from old instance and add it as new device to the new instance.

Configuration will always be lost in that procedure, so be sure to have everything prepared on the new instance. Also don't forget about licenses!

Re: Move device to a new ExremeIQ Cloud connect account

AreckD — Wed, 10 Jan 2024 13:11:51 GMT

Hello,

If you go to global settings > viq management, and then use the export VIQ tool, you can then login to your other instance and import your viq including all your aps and your location/config into the new instance using the import upload that is also in the same location.

Hope that helps!

Re: Move device to a new ExremeIQ Cloud connect account

JohnQuest — Thu, 11 Jan 2024 18:27:52 GMT

Thanks. Doing that makes it very easy. Then all I have to do is in the existing account change the status to UNMANAGED and then on the new account change to MANAGED.