https://community.extremenetworks.com/t5/extremecloud-iq/a-stale-record-of-the-device-was-found-in-the-redirector/m-p/98788#M3514 <P>I am trying to add an AP305C-1-WR (SN: 03052304213477) on the XIQ platform and apparently it is associated with another account, making it impossible for me to follow the Onboarding process.<BR />Is it possible to disassociate it from the other account?</P><P>Thank you.</P> Thu, 11 Jan 2024 21:54:26 GMT henriquedantas 2024-01-11T21:54:26Z https://community.extremenetworks.com/t5/extremecloud-iq/a-stale-record-of-the-device-was-found-in-the-redirector/m-p/98788#M3514 <P>I am trying to add an AP305C-1-WR (SN: 03052304213477) on the XIQ platform and apparently it is associated with another account, making it impossible for me to follow the Onboarding process.<BR />Is it possible to disassociate it from the other account?</P><P>Thank you.</P> Thu, 11 Jan 2024 21:54:26 GMT https://community.extremenetworks.com/t5/extremecloud-iq/a-stale-record-of-the-device-was-found-in-the-redirector/m-p/98788#M3514 henriquedantas 2024-01-11T21:54:26Z https://community.extremenetworks.com/t5/extremecloud-iq/a-stale-record-of-the-device-was-found-in-the-redirector/m-p/98793#M3515 <P>Yes it is, please reach out to GTAC&nbsp;</P><P><A href="https://www.extremenetworks.com/support/contact" target="_blank">https://www.extremenetworks.com/support/contact</A></P> Fri, 12 Jan 2024 13:09:00 GMT https://community.extremenetworks.com/t5/extremecloud-iq/a-stale-record-of-the-device-was-found-in-the-redirector/m-p/98793#M3515 RobertZ 2024-01-12T13:09:00Z