topic Re: ExtremeCloud IQ Connect in ExtremeCloud IQ

ExtremeCloud IQ Connect

akin_oezguer — Thu, 25 Mar 2021 03:35:20 GMT

Hi Community,

I wanted to register my following Aerohive APs on ExtremeCloud IQ Connect, but I get the following error:

A stake record of the device was found in the redirector.

Can you please support me?

Serial number: 33013071704790

02301407210208

02301506020139

Many thanks in advance.

Regards,
Akin

Re: ExtremeCloud IQ Connect

SamPirok — Thu, 25 Mar 2021 03:37:02 GMT

Hi Akin, thanks for letting us know, could you try adding those devices one more time for me?

Re: ExtremeCloud IQ Connect

akin_oezguer — Thu, 25 Mar 2021 19:41:42 GMT

Dear Sam Pirok,

thank you very much for supporting me in this task.

Can you help me by updating my APs to the newest firmware?

Thank you in advance!

Akin.

Re: ExtremeCloud IQ Connect

SamPirok — Thu, 25 Mar 2021 20:34:33 GMT

Happy to help! I’ve emailed you directly with instructions on how to get the firmware files you need, please let me know if I can help with anything else.