topic Re: CloudIQ XOS VLAN port config in ExtremeCloud IQ

CloudIQ XOS VLAN port config

Ronald_Dvorak — Sat, 23 Jan 2021 01:58:43 GMT

Hi,

I’ve just added my X440-G2 to my CloudIQ portal and the switch is green and it looks fine.

As the next step my plan was to config port 1&2 to VLAN200 (screenshot below).

From the switch CLI I’d see that the VLAN was created by CloudIQ put port 1&2 are not added instead all my ports are still in the default VLAN.

Any idea whether I did something wrong (there are not many options to mess up :-)) or whether that isn’t supported.

Thanks,

Ron

Re: CloudIQ XOS VLAN port config

SamPirok — Sat, 23 Jan 2021 02:49:38 GMT

To my knowledge, that should be supported currently. Generally, if you’ve got settings in the GUI that aren’t getting to the device we’d want to check the following:

Can we push a complete configuration out to the device, instead of a delta configuration? Some settings will not be updated with a delta, so a complete configuration push is always the best first step here.
If the complete configuration didn’t work (but also didn’t fail outright), we’ll want to make sure we aren’t accidentally overriding the settings in a different part of the network policy. Based on your screen shot, you’re making adjustments in the device specific settings, which will override the network policy template, so this isn’t going to be the issue here.
Check the device audit on the Monitor page, go to the complete audit tab and make sure we see the settings written out in the configuration shown here. If we don’t see the settings in question, that means the XIQ instance isn’t pushing them out to the AP at all. In that case, you’d want to open a GTAC case so we can start troubleshooting the GUI with you.
If everything else checks out, I’d recommend enabling CAPWAP debugs, then pushing a complete update out to the APs, so we can see if there are any errors in the updating process. This guide reviews CAPWAP debugs: https://extremeportal.force.com/ExtrArticleDetail?an=000057308&q=CAPWAP%20debug If you want to send the output with those debugs to me at community@extremenetworks.com, I’d be happy to take a look.

Re: CloudIQ XOS VLAN port config

Ronald_Dvorak — Sat, 23 Jan 2021 03:34:01 GMT

Hi Sam,

I’ve tried it another way and instead of changing the device specific settings I’ve created a new policy with all the settings.

Done a complete config update but still the same.

Also the monitoring show that all my ports are access in VLAN1 even I’ve put now 1&2 as access VLAN 200 and 5&6 as trunk (native100, 100&200 allowed) and the rest as access 100.

Audit is empty = config should be sync.

Are you sure that I’d run CAPWAP debugs on my switch !?

I’ll open a ticket for this issue.

Thanks,

Ron

Re: CloudIQ XOS VLAN port config

SamPirok — Sat, 23 Jan 2021 03:36:43 GMT

No you’re right, sorry, I’m not used to non-hiveos devices on XIQ. CAPWAP debugs would not help here. I’d be interested to hear what they find for your case, I hope it’s a quick fix!

Re: CloudIQ XOS VLAN port config

Ronald_Dvorak — Sat, 23 Jan 2021 20:43:22 GMT

My GTAC ticket was rejected because I don’t have a contract on my NFS lab switch.

Sounds good, let’s wait till some big customer runs into the issue with a valid contract - wish that person good luck.

I also really enjoyed this line in the GTAC answer…..

“If you do not want to move forward with the paid support option here are some tools that you can use to resolve your issue:

The HUB is a public forum where employees and customer get together to answer questions or solve problems:
https://community.extremenetworks.com/extreme”

Must be dark humor because I’ve linked this post in the initial ticket description and now I should go back even we found no answer.

-Ron *alittlesaltytoday*

Re: CloudIQ XOS VLAN port config

StephanH — Sat, 23 Jan 2021 23:02:40 GMT

Hello Ron,

are you using the PILOT or the CONNECT Cloud?

Re: CloudIQ XOS VLAN port config

StephanH — Sat, 23 Jan 2021 23:55:05 GMT

Hello Ron,

with my X435 the VLAN deployment works fine (I alwayd did the deployment with a Network Policy).

However, I notice something about your first screenshots.
It seem you overwrite the VLAN directly on the default Port Type "Access Port" which the GUI only allows directly on the device.

In a network policy you always have to create a new Port Type to assign a VLAN (like in you second screenshot).

Perhaps something is wrong at this point, or perhaps the GUI does not prevent the input of a VLAN at this point, although this should be the case.

In the end it does not make it better. But could maybe explain the behavior you observed.

Re: CloudIQ XOS VLAN port config

CWurm — Mon, 25 Jan 2021 02:12:16 GMT

Hi Ron,

the last time I have checked this I also had to modify the port settings through the network policy. I wasn’t able to directly modify them in the device itself. However this testing I did was a few months ago 🙂 I tried this back in August when I received my X435. Since then I have reset it and have not tried to modify the ports via XIQ. As you can see in the attached screenshot the VLAN config was visible in the delta config preview:

Maybe I should try this again.

Kind regards

Christian