topic Re: The device appears to be in use by another VIQ. in ExtremeCloud IQ

The device appears to be in use by another VIQ.

edd_walch — Fri, 12 Feb 2021 05:18:37 GMT

Hi, I am trying to add an AP230 and get the message - The device appears to be in use by another VIQ.

The device serial No. is 02301507062852

Re: The device appears to be in use by another VIQ.

SamPirok — Fri, 12 Feb 2021 05:25:22 GMT

Thanks for reaching out, could you try adding it one more time for me?

Re: The device appears to be in use by another VIQ.

edd_walch — Fri, 12 Feb 2021 05:28:09 GMT

Sorted, Thanks Sam for an amazingly quick resolution!

Re: The device appears to be in use by another VIQ.

wildson — Mon, 22 Feb 2021 20:02:56 GMT

Hello. I'm trying to register an AP 130 device 01301607153746 and I get the following message:

The device appears to be in use by another VIQ.

Re: The device appears to be in use by another VIQ.

SamPirok — Tue, 23 Feb 2021 00:44:43 GMT

Hi @wildson , thank you for letting me know but oddly I’m not seeing any old records for that device. I would recommend opening a support ticket so they can dig in to this a bit further with you. I’m sorry I couldn’t be more helpful here.

Re: The device appears to be in use by another VIQ.

galardinho — Tue, 09 Mar 2021 22:08:14 GMT

Hi, I am trying to add an couple AP230 and get the message - The device appears to be in use by another VIQ.

The devices serial No. are 02301410101006 and 02301410101045

Re: The device appears to be in use by another VIQ.

SamPirok — Tue, 09 Mar 2021 22:28:00 GMT

Hi @galardinho, thanks for letting us know, those devices should now be free to add to your inventory. Please let me know if you have any further trouble adding these devices to your account.