topic Re: 10.7.2.0 update causing AP's to lose CAPWAP connection in ExtremeCloud IQ

10.7.2.0 update causing AP's to lose CAPWAP connection

MSFErik — Sun, 08 Sep 2024 18:56:42 GMT

Wondering if anyone else is having this issue. Prior to updating our AP's to 10.7.2.0 we saw very little loss with our access points but since updating we've received many more email notifications of various AP's losing CAPWAP connection.

There doesn't seem to be any rhyme or reason to these emails, we've tested the cabling, all seems fine and I don't see any rx or tx errors on the ports. Uptime of the various AP's seem to be up far beyond the email notification so I'm at a bit of a loss.

Re: 10.7.2.0 update causing AP's to lose CAPWAP connection

JonasD_Complit — Mon, 09 Sep 2024 13:20:33 GMT

We see this behaviour with some Firewalls. For example Sonicwall.

https://extreme-networks.my.site.com/ExtrArticleDetail?an=000058924

Re: 10.7.2.0 update causing AP's to lose CAPWAP connection

Brent_Addis — Mon, 09 Sep 2024 20:10:36 GMT

I concur. It's normally SSL sessions being snipped by the firewall after whatever arbitrary timeout they see fit to use. I've seen it with Fortinet and Palo Alto so it's not just Sonicwall.

Re: 10.7.2.0 update causing AP's to lose CAPWAP connection

Raul_Carbonari — Tue, 10 Sep 2024 11:35:49 GMT

We had to roll back to 10.6r7 on two installations due to PPSK issues in cloud mode after upgrading. Apparently there was some communication issue when the RADSEC proxy was trying to connect to the cloud. Since it was causing a lot of impact, we didn't have the opportunity to evaluate the communication layer. I suspect that several changes to the communication layer were made between 10.6.x and 10.7.x due to these problem reports. Since we didn't have access to 10.7r1, it seems that something wasn't resolved properly.

Re: 10.7.2.0 update causing AP's to lose CAPWAP connection

tv — Tue, 17 Sep 2024 13:05:45 GMT

Same here, we had to rollback to 10.6.7 as well due to PPSK issues after the upgrade to 10.7.2.

Re: 10.7.2.0 update causing AP's to lose CAPWAP connection

RiseUpITGuy — Thu, 19 Sep 2024 12:01:22 GMT

I'm dealing with this as well. I'm glad to know that it's not just us.

Re: 10.7.2.0 update causing AP's to lose CAPWAP connection

RiseUpITGuy — Thu, 03 Oct 2024 16:06:26 GMT

Just as a follow up, I took this issue up the chain with Extreme support, and they are rolling out the patch fix for this issue by October 8th in a new XIQ update. I as well rolled our AP's back to 10.6.7.0 to temporarily fix our issue.