topic Re: AP370 - The device appears to be in use by another VIQ. in ExtremeCloud IQ

AP370 - The device appears to be in use by another VIQ.

freddiedra — Sat, 12 Oct 2024 12:43:26 GMT

Hi there,

When registering my AP370 to ExtremeNetworks, I get the error code: The device appears to be in use by another VIQ.

The S/N is 03701308290255.

Please can I have some assitance on this, any help would be greatly appricated!

Kind Regards

Brent_Addis — Sun, 13 Oct 2024 07:23:22 GMT

You'll need to log this with TAC. Your AP is still in use by another XiQ instance and will need removing from it.

As long as you can prove you have the AP, they will generally sort it pretty quick.

freddiedra — Sun, 13 Oct 2024 08:24:06 GMT

Thanks for your reply, how would I go about this?/Where could I accesss TAC?

Brent_Addis — Mon, 14 Oct 2024 21:31:34 GMT

It's just via the standard support portal. URL is here: https://extreme-networks.my.site.com/ExtrSupportHome

If you don't have an account you'll need one to log a support ticket.