topic Re: Failed to join domain: Invalid logon credentials error on Aerohive WAP250 in ExtremeCloud IQ

Failed to join domain: Invalid logon credentials error on Aerohive WAP250

kozariana — Thu, 10 Oct 2024 10:56:58 GMT

I am receiving this message on each of my Aerohive WAP 250's: "Failed to join domain: Invalid logon credentials". The issue seems to stem from a wrong password being used for the Active Directory authentication. I cannot seem to find the area in the ExtremeCloudiq console to update the password that is being used. I am on version 24.6.0.79 of the ExtremeCloudIQ platform. Is anyone able to point me in the right direction as to where I go to change the user name/password that is used for the AD authentication and accompanying Domain join for the WAP? Please see attached screenshot. I found the area to change the Admin Credentials related to Telnet/SSH/Console. But I believe the Active Directory user name/password used for joining the WAP to the domain is a different credential than that one. Any assistance you can offer will be appreciated. Thank you!

Re: Failed to join domain: Invalid logon credentials error on Aerohive WAP250

Ash_Finch — Tue, 15 Oct 2024 08:51:46 GMT

Hello,
It'll be in the SSID that's connecting to the AD environment to connect users, so go to configure > network polices > edit the relevant policy > select the SSID using AD Authentication and edit the RADIUS server section and edit the relevant tab that is associated to that AP/credential.

Re: Failed to join domain: Invalid logon credentials error on Aerohive WAP250

kozariana — Wed, 16 Oct 2024 11:49:08 GMT

Thank you for the reply. I am not seeing a section to update the AD user name/password to use for the AP domain join. Attached are some screenshots. The 1Rad is a screenshot of where I click on the Radius Server name to edit it. The 2Rad is a screenshot of where I highlight the Radius server and click the Edit button. The 3Rad screenshot is the final screen for editing the Radius server and I don't see an option to update the AD user name/password. Am I looking in the wrong place? Any suggestions you can offer will be appreciated.

Re: Failed to join domain: Invalid logon credentials error on Aerohive WAP250

kozariana — Wed, 16 Oct 2024 12:54:42 GMT

After doing some digging, I have found the area to change the password. Thank you for your assistance.