topic Re: AP305c Can not make connection IQ Connect in ExtremeCloud IQ

AP305c Can not make connection IQ Connect

Vdejonge — Mon, 16 Dec 2024 10:29:50 GMT

Hi Extreme,

I have a problem with one device in Extreme Cloud IQ Connect. This device can not make the connection to the internet. Already reset the device a couple of times with a pin and also removed it in Cloud IQ and place it again. With other devices I have no problem.

Note; The with lamp is continu flashing on the AP. I use the POE+ port which was also used by another device.

Re: AP305c Can not make connection IQ Connect

Christoph_S — Mon, 16 Dec 2024 15:08:44 GMT

Hello @Vdejonge,

How many APs in total do you have in XIQ Connect?

BR,

Re: AP305c Can not make connection IQ Connect

Vdejonge — Mon, 16 Dec 2024 15:10:58 GMT

Hi Christoph,

In totall 6 pcs included the one which can not make the connection.

Re: AP305c Can not make connection IQ Connect

Christoph_S — Mon, 16 Dec 2024 16:18:51 GMT

Here are some CAPWAP troubleshooting steps you can try: https://extreme-networks.my.site.com/ExtrArticleDetail?an=000057794

Most importantly:

1 - Is the AP getting enough power. Blinking light normally indicates 802.3af power?

2 - Is the AP pulling an IP address, by default it's a DHCP client?

If power is correct (AT) and the AP is pulling an IP address, go ahead and run the above tests to see where it's failing. If all else fails then an RMA may be in order. For this you will have to create a case or call in.

BR,