https://community.extremenetworks.com/t5/extremecloud-iq/challenges-with-device-onboarding-in-extremecloud-iq/m-p/117202#M4452 <P>Hello</P><P>I am facing an issue with onboarding new devices into ExtremeCloud IQ. Even after following the standard provisioning steps;&nbsp; some devices are not appearing in the management portal after being connected. These devices have been verified for compatibility &amp; connectivity, but the onboarding process seems inconsistent.<span class="lia-unicode-emoji" title=":smiling_face_with_halo:">😇</span></P><P>I have already tried resetting the devices; checking network connectivity &amp;&nbsp; ensuring that the firmware is up-to-date. However, the problem persists, especially with certain device models. I suspect there may be an issue with the discovery process or a configuration mismatch in the network settings. I have checked&nbsp;<A href="https://supportdocs.extremenetworks.com/support/documentation/extremecloud-iq/" target="_self">https://supportdocs.extremenetworks.com/support/documentation/extremecloud-iq/</A>and&nbsp;<A href="https://www.igmguru.com/cyber-security/okta-training" target="_self">okta certified professional</A> guide for reference .&nbsp;Are there specific troubleshooting steps or logs in ExtremeCloud IQ that I should focus on to pinpoint the cause?&nbsp;<span class="lia-unicode-emoji" title=":thinking_face:">🤔</span></P><P>&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P><P>Has anyone faced&nbsp; a similar issue? Any advice would be appreciated!</P><P>&nbsp;</P><P>&nbsp;</P><P>Thank you !<span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P> Fri, 27 Dec 2024 06:00:51 GMT stevediaz 2024-12-27T06:00:51Z https://community.extremenetworks.com/t5/extremecloud-iq/challenges-with-device-onboarding-in-extremecloud-iq/m-p/117202#M4452 <P>Hello</P><P>I am facing an issue with onboarding new devices into ExtremeCloud IQ. Even after following the standard provisioning steps;&nbsp; some devices are not appearing in the management portal after being connected. These devices have been verified for compatibility &amp; connectivity, but the onboarding process seems inconsistent.<span class="lia-unicode-emoji" title=":smiling_face_with_halo:">😇</span></P><P>I have already tried resetting the devices; checking network connectivity &amp;&nbsp; ensuring that the firmware is up-to-date. However, the problem persists, especially with certain device models. I suspect there may be an issue with the discovery process or a configuration mismatch in the network settings. I have checked&nbsp;<A href="https://supportdocs.extremenetworks.com/support/documentation/extremecloud-iq/" target="_self">https://supportdocs.extremenetworks.com/support/documentation/extremecloud-iq/</A>and&nbsp;<A href="https://www.igmguru.com/cyber-security/okta-training" target="_self">okta certified professional</A> guide for reference .&nbsp;Are there specific troubleshooting steps or logs in ExtremeCloud IQ that I should focus on to pinpoint the cause?&nbsp;<span class="lia-unicode-emoji" title=":thinking_face:">🤔</span></P><P>&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P><P>Has anyone faced&nbsp; a similar issue? Any advice would be appreciated!</P><P>&nbsp;</P><P>&nbsp;</P><P>Thank you !<span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P> Fri, 27 Dec 2024 06:00:51 GMT https://community.extremenetworks.com/t5/extremecloud-iq/challenges-with-device-onboarding-in-extremecloud-iq/m-p/117202#M4452 stevediaz 2024-12-27T06:00:51Z