https://community.extremenetworks.com/t5/extremecloud-iq/a-stale-record-of-the-device-was-found-in-the-redirector/m-p/117544#M4484 <P>I was bought from second hand, i don't know whose was using this device before, please help to release it&nbsp;</P> Tue, 21 Jan 2025 01:33:31 GMT larry475 2025-01-21T01:33:31Z https://community.extremenetworks.com/t5/extremecloud-iq/a-stale-record-of-the-device-was-found-in-the-redirector/m-p/117529#M4482 <P>Hi Support,</P><P>I got the error msg 'A stale record of the device was found in the redirector' when i onboard the device, please help, SN: 06501809180054</P> Mon, 20 Jan 2025 09:19:43 GMT https://community.extremenetworks.com/t5/extremecloud-iq/a-stale-record-of-the-device-was-found-in-the-redirector/m-p/117529#M4482 larry475 2025-01-20T09:19:43Z https://community.extremenetworks.com/t5/extremecloud-iq/a-stale-record-of-the-device-was-found-in-the-redirector/m-p/117544#M4484 <P>I was bought from second hand, i don't know whose was using this device before, please help to release it&nbsp;</P> Tue, 21 Jan 2025 01:33:31 GMT https://community.extremenetworks.com/t5/extremecloud-iq/a-stale-record-of-the-device-was-found-in-the-redirector/m-p/117544#M4484 larry475 2025-01-21T01:33:31Z https://community.extremenetworks.com/t5/extremecloud-iq/a-stale-record-of-the-device-was-found-in-the-redirector/m-p/118524#M4596 <P>Any extreme support can help on this issue? i can't create support case in personal, many thanks</P> Tue, 15 Apr 2025 03:51:34 GMT https://community.extremenetworks.com/t5/extremecloud-iq/a-stale-record-of-the-device-was-found-in-the-redirector/m-p/118524#M4596 larry475 2025-04-15T03:51:34Z