https://community.extremenetworks.com/t5/extremecloud-iq/a-stale-record-of-the-device-was-found-in-the-redirector/m-p/117640#M4497 <P>The "stale record of the device" message indicates the device is still registered to another account or system. Contact the manufacturer's support team and provide the serial number (S/N: 44602106290004) to request the removal of the stale record. Ensure you have proof of purchase ready to verify ownership.</P> Tue, 28 Jan 2025 05:04:55 GMT mike533 2025-01-28T05:04:55Z https://community.extremenetworks.com/t5/extremecloud-iq/a-stale-record-of-the-device-was-found-in-the-redirector/m-p/117632#M4493 <P>Hi sir</P><P>I recently bought an AP460S12C and get the message:</P><P>A stale record of the device was found in the redirector.</P><P><SPAN>Any help will be appreciated.</SPAN></P><P><SPAN>S/N:</SPAN></P><P><SPAN>44602106290004</SPAN></P><P>&nbsp;</P><P><SPAN>Best regards.</SPAN></P> Mon, 27 Jan 2025 16:56:12 GMT https://community.extremenetworks.com/t5/extremecloud-iq/a-stale-record-of-the-device-was-found-in-the-redirector/m-p/117632#M4493 erolsurat 2025-01-27T16:56:12Z https://community.extremenetworks.com/t5/extremecloud-iq/a-stale-record-of-the-device-was-found-in-the-redirector/m-p/117640#M4497 <P>The "stale record of the device" message indicates the device is still registered to another account or system. Contact the manufacturer's support team and provide the serial number (S/N: 44602106290004) to request the removal of the stale record. Ensure you have proof of purchase ready to verify ownership.</P> Tue, 28 Jan 2025 05:04:55 GMT https://community.extremenetworks.com/t5/extremecloud-iq/a-stale-record-of-the-device-was-found-in-the-redirector/m-p/117640#M4497 mike533 2025-01-28T05:04:55Z