topic Re: A stale record of the device was found in the redirector in ExtremeCloud IQ

A stale record of the device was found in the redirector

adminabcinc — Mon, 27 Jan 2025 17:33:45 GMT

Hi sir

I recently bought an AP460C and get the message when trying to board it to my account:

A stale record of the device was found in the redirector.

Any help will be appreciated.

S/N:24602101250364

Re: A stale record of the device was found in the redirector

mike533 — Tue, 28 Jan 2025 05:03:54 GMT

The error indicates the device has a stale entry in the redirector. Contact the manufacturer’s support team with your serial number (S/N: 24602101250364) and request them to clear or update the redirector record for your AP460C. Once done, try onboarding the device again.

Re: A stale record of the device was found in the redirector

adminabcinc — Tue, 28 Jan 2025 06:11:23 GMT

DO you know how to contact them directly? I have a Extreme Networks branded AP that I got second hand from ebay, so not really aware of the support channels.

Re: A stale record of the device was found in the redirector

PatrickC — Tue, 28 Jan 2025 16:10:32 GMT

Hello,

You can reach GTAC here: https://www.extremenetworks.com/support/contact

Call in with proof of purchase and we can assist in removing the stale record.

Thank you,

Patrick Coughlin
Extreme Networks

Re: A stale record of the device was found in the redirector

adminabcinc — Tue, 28 Jan 2025 22:57:49 GMT

@PatrickCI bought the devices from a electronics recycle shop. I have the invoice for them. Would it count as a proof of purchase?