topic A Stake record of the device was found in the redirector in ExtremeCloud IQ

A Stake record of the device was found in the redirector

jason_hills — Fri, 10 Dec 2021 01:17:00 GMT

Thanks Sam. Can you please find out the root cause. As these devices were brand new out of the box.

Sent from my mobile.

Jason Hills

+64212418563

RE: A Stake record of the device was found in the redirector

jason_hills — Wed, 22 Dec 2021 22:52:00 GMT

Hi @Sam Pirok do you have any update on the two SNs which are found to be registered elsewhere, but were brand new devices.
05102103160413 - XR-ML50-AP53
05102103160015 - XR-ML50-AP55

RE: A Stake record of the device was found in the redirector

SamPirok — Mon, 03 Jan 2022 18:49:00 GMT

Hi Jason, thank you for checking in on this. My apologies for the slow response here, I was out for a couple weeks for the holidays. I'm still waiting on authorization to remove the old records for these devices, but I can tell you that they were likely refurbished devices as they were originally registered in 2018.