topic Re: Ap460e xiq onboarding in ExtremeCloud IQ

Ap460e xiq onboarding

Ntegeibra — Tue, 11 Feb 2025 19:05:29 GMT

Hi everyone and extreme networks. I recently got an ap460e-fcc new. I set up mu xiq account and on trying to onboard the ap am being told two things; i input a s/n of 14 characters yet the s/n i got on this machine is of 10 characters, another thing they saying "device isn't a supported universal ap.

How can i resolve this issue with my ap and onboard it through xiq or through SHH. Really given me a headache. Thanks

Re: Ap460e xiq onboarding

Christopher_Fra — Wed, 12 Feb 2025 17:19:51 GMT

Hello,

The AP460e is for our WiNG wireless, not XIQ. You require the AP460C if utilizing XIQ.

Re: Ap460e xiq onboarding

Fritz_Burnell — Wed, 12 Feb 2025 17:19:27 GMT

The AP460i/e models are not supported directly on XIQ. It is only supported on ExtremeCloud IQ Controller on Premise.

Re: Ap460e xiq onboarding

Ntegeibra — Wed, 12 Feb 2025 20:50:35 GMT

So that on premise controller, please help list models of those controllers i can buy to manage my ap460e.

Re: Ap460e xiq onboarding

Ntegeibra — Wed, 12 Feb 2025 20:54:05 GMT

Thanks, but how exactly can i then get the ap460e to onboard and configure, do i need to buy a separate physical extreme controller and if soo please list for me the models i can buy for this. Or is there any other cloud management software other than xiq i can onboard it onto.

Thanks

Re: Ap460e xiq onboarding

Christoph_S — Thu, 13 Feb 2025 13:43:55 GMT

Hello @Ntegeibra,

The AP460e can operate as a standalone AP in WiNG mode. The AP is a DHCP client out of the box, once connected, you can ssh into it and use the following credentials: admin/admin123. If for some reason you are not able to ssh into it, then try consoling into it via a console cable using the following:

Baud rate (speed): 115200

Username: admin

PW: admin123

This AP has two operational modes: WiNG distributed and WiNG Centralized. Once you SSH or console into it, press the letter "S" on your keyboard so that boots up into WiNG distributed mode for standalone functionality. If it's in WiNG centralized it will need a controller.

If in doubt, SSH or console into it and provide us with a screenshot of the page. I'll let you know which operational mode it's in.

BR,

Re: Ap460e xiq onboarding

Ntegeibra — Thu, 13 Feb 2025 21:20:21 GMT

Thanks for this information, but when i accessed the ap460e's wing page , the wing page requested i download some firmware via adobe flash player and my browser kept on blocking the request. What could be the cause of that then, thanks.

Re: Ap460e xiq onboarding

Christopher_Fra — Thu, 13 Feb 2025 22:33:06 GMT

Depending on scale, you can look at the following, regarding On-Prem Controller for the AP460i/e models:

E1120/E2120/E2122/E3120/E3125/VE6120/VE6125 (These are Extreme Cloud IQ Controllers for On-Premises)

VX9000 (WiNG Distributed)

I would touch base with your reseller that you purchased the AP460e from, to assist.

Re: Ap460e xiq onboarding

Christoph_S — Fri, 14 Feb 2025 22:21:08 GMT

Please SSH into the AP use Putty.exe or any other emulator.

BR,