topic Re: Extrem Guest Essentials Sponsorship portal in ExtremeCloud IQ

Extrem Guest Essentials Sponsorship portal

jeicam93 — Tue, 23 Jul 2024 09:54:24 GMT

Hello,
I'm trying to configure Extreme Guest Essentials system with Sponsor portal.

I have all configured, user can register, User receive access code on email and phone but when tries to register always got a message "Access has been denied!", however user has GuestAcess group assigned.

I tried to manually add user to Extreme Guest portal and result is the same.

Does anyone have this issue?

Re: Extrem Guest Essentials Sponsorship portal

jeicam93 — Tue, 23 Jul 2024 10:01:50 GMT

Screen from end user device. Access Denied

Re: Extrem Guest Essentials Sponsorship portal

EF — Wed, 24 Jul 2024 06:38:23 GMT

Hi Jeicam93,

one question, the soponsor recive a message to aproval access?

Regards

Re: Extrem Guest Essentials Sponsorship portal

jeicam93 — Wed, 24 Jul 2024 12:30:26 GMT

Yes,
Sponsor receive a message. User then receive 4digits code to login on portal and then is this error.

Re: Extrem Guest Essentials Sponsorship portal

Christoph_S — Wed, 24 Jul 2024 13:36:03 GMT

Hello @jeicam93,

Is the SSID mapped to VLAN 1 or another VLAN ID?

If mapped to anything other than VLAN 1, you will have to create a new user profile to match these parameter EVEN if the default user profile is correct:

Example:

BR,

Re: Extrem Guest Essentials Sponsorship portal

jeicam93 — Thu, 25 Jul 2024 07:18:16 GMT

I've created as you suggested but it's the same result. User has group assigned : GuestAccess on Guest Essentials after sponsor approve request.

Re: Extrem Guest Essentials Sponsorship portal

Christoph_S — Thu, 25 Jul 2024 12:33:59 GMT

Hello @jeicam93,

At this time I would recommend that you open a support ticket so that we may investigate this issue.

BR,

Re: Extrem Guest Essentials Sponsorship portal

Sacha_Brys — Thu, 06 Mar 2025 10:38:25 GMT

@jeicam93 Hi, did you find/follow any procedure about this setup please? if so, do you want to share please? thanks!

Re: Extrem Guest Essentials Sponsorship portal

jeicam93 — Fri, 07 Mar 2025 10:16:30 GMT

Not Yet. I will back to this next week and will do some tests again.