topic Re-manage unmanged device in ExtremeCloud IQ

Re-manage unmanged device

HAFA — Tue, 25 Mar 2025 16:01:15 GMT

I ran low on licenses, so did un-manage several devices, in a remote office.

Once purchased new licenses, I wanted to re-manage some of them.

Find them in dashboard, find the Action -> Change Management Status, select Manage Device, being requested to confirm, then getting message

License Incompatibility: Legacy Entitlement Keys are incompatible with the new features.

Any way to solve?

Device in question is HiveAP 130, s/n 01301810230758

Others AP's might face the same issue

Håkon Farnes, BW Offshore Norway As

JA — Wed, 26 Mar 2025 13:38:12 GMT

I had something similar in the past.

In the Licence Information page, I had some old expired licences still listed under Legacy Entitlements. Once I deleted these the error went away.

Hope this helps.

Christoph_S — Wed, 26 Mar 2025 17:25:04 GMT

Hello @HAFA,

BR,