https://community.extremenetworks.com/t5/extremecloud-iq/the-device-appears-to-be-in-use-by-another-viq/m-p/119931#M4671 <P>Hi there, thank you for reaching out and for providing that screenshot. I found the old record causing that error, but I was unable to remove the old record; which means we need a dev ops ticket to get that record cleared for you. If you can open a support ticket on our <A href="http://extreme-networks.my.site.com" target="_self">Extreme Portal</A> under the Support Tab, and mention to them that the 'redirector record is stuck and we need a dev ops ticket to release it', they should be able to take care of you. I'm sorry I couldn't be more helpful here. Please let me know if you have any other questions I can assist with.&nbsp;</P> Mon, 11 Aug 2025 13:59:08 GMT SamPirok 2025-08-11T13:59:08Z https://community.extremenetworks.com/t5/extremecloud-iq/the-device-appears-to-be-in-use-by-another-viq/m-p/119929#M4670 <P>Hello&nbsp;<a href="https://community.extremenetworks.com/t5/user/viewprofilepage/user-id/3">@SamPirok</a>, I bought a SR2024P switch on eBay.&nbsp;</P><P>When trying to onboard the device into my Extreme Cloud IQ it gives the error message.</P><P>"<SPAN>The device appears to be in use by another VIQ."</SPAN></P><P><SPAN>Here is the serial number and error message.</SPAN></P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="pricedspacefan_0-1754919288919.png" style="width: 400px;"><img src="https://community.extremenetworks.com/t5/image/serverpage/image-id/9082i8D5BE067A1E5122C/image-size/medium?v=v2&amp;px=400" role="button" title="pricedspacefan_0-1754919288919.png" alt="pricedspacefan_0-1754919288919.png" /></span></P><P>Here is my eBay confirmation information.</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="pricedspacefan_1-1754919437863.png" style="width: 400px;"><img src="https://community.extremenetworks.com/t5/image/serverpage/image-id/9083iEF9C5A310D558585/image-size/medium?v=v2&amp;px=400" role="button" title="pricedspacefan_1-1754919437863.png" alt="pricedspacefan_1-1754919437863.png" /></span></P><P>Please let me know if you need anything else.</P> Mon, 11 Aug 2025 13:38:36 GMT https://community.extremenetworks.com/t5/extremecloud-iq/the-device-appears-to-be-in-use-by-another-viq/m-p/119929#M4670 Anonymous 2025-08-11T13:38:36Z https://community.extremenetworks.com/t5/extremecloud-iq/the-device-appears-to-be-in-use-by-another-viq/m-p/119931#M4671 <P>Hi there, thank you for reaching out and for providing that screenshot. I found the old record causing that error, but I was unable to remove the old record; which means we need a dev ops ticket to get that record cleared for you. If you can open a support ticket on our <A href="http://extreme-networks.my.site.com" target="_self">Extreme Portal</A> under the Support Tab, and mention to them that the 'redirector record is stuck and we need a dev ops ticket to release it', they should be able to take care of you. I'm sorry I couldn't be more helpful here. Please let me know if you have any other questions I can assist with.&nbsp;</P> Mon, 11 Aug 2025 13:59:08 GMT https://community.extremenetworks.com/t5/extremecloud-iq/the-device-appears-to-be-in-use-by-another-viq/m-p/119931#M4671 SamPirok 2025-08-11T13:59:08Z https://community.extremenetworks.com/t5/extremecloud-iq/the-device-appears-to-be-in-use-by-another-viq/m-p/119933#M4672 <P>Got it thank you!</P> Mon, 11 Aug 2025 14:27:58 GMT https://community.extremenetworks.com/t5/extremecloud-iq/the-device-appears-to-be-in-use-by-another-viq/m-p/119933#M4672 Anonymous 2025-08-11T14:27:58Z