https://community.extremenetworks.com/t5/extremecloud-iq/device-already-onboarded/m-p/120183#M4680 <P>No filters at all. I can see another old AP i just tried to onboard but not this one. If i try to add it i get the "already onboarded" error message. I tried to reset the AP, nothing changes. Before resetting I noticed the VIQ was different from my cloud instance, therefore i guess there is a wrong assigment on the cloud side</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="catcrow_0-1756729820330.png" style="width: 400px;"><img src="https://community.extremenetworks.com/t5/image/serverpage/image-id/9173i41941F3DB01367C4/image-size/medium?v=v2&amp;px=400" role="button" title="catcrow_0-1756729820330.png" alt="catcrow_0-1756729820330.png" /></span></P><P>&nbsp;</P> Mon, 01 Sep 2025 12:30:27 GMT catcrow 2025-09-01T12:30:27Z https://community.extremenetworks.com/t5/extremecloud-iq/device-already-onboarded/m-p/120177#M4678 <P>Hello, I have an AP130 S/N&nbsp;<SPAN class="">01301505070989 i've been using for almost 9 years. Suddenly it disappeared from the portal like it's been associated to another customer. Is there way to fix it? I guess extreme did some mistake here</SPAN></P> Mon, 01 Sep 2025 12:01:13 GMT https://community.extremenetworks.com/t5/extremecloud-iq/device-already-onboarded/m-p/120177#M4678 catcrow 2025-09-01T12:01:13Z https://community.extremenetworks.com/t5/extremecloud-iq/device-already-onboarded/m-p/120181#M4679 <P>Make sure you have no filters applied that would skew your view,&nbsp; clear all potential filters.&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="RobertZ_0-1756729131525.png" style="width: 400px;"><img src="https://community.extremenetworks.com/t5/image/serverpage/image-id/9172i6B03C034DBF68B0B/image-size/medium?v=v2&amp;px=400" role="button" title="RobertZ_0-1756729131525.png" alt="RobertZ_0-1756729131525.png" /></span></P><P>&nbsp;</P> Mon, 01 Sep 2025 12:20:29 GMT https://community.extremenetworks.com/t5/extremecloud-iq/device-already-onboarded/m-p/120181#M4679 RobertZ 2025-09-01T12:20:29Z https://community.extremenetworks.com/t5/extremecloud-iq/device-already-onboarded/m-p/120183#M4680 <P>No filters at all. I can see another old AP i just tried to onboard but not this one. If i try to add it i get the "already onboarded" error message. I tried to reset the AP, nothing changes. Before resetting I noticed the VIQ was different from my cloud instance, therefore i guess there is a wrong assigment on the cloud side</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="catcrow_0-1756729820330.png" style="width: 400px;"><img src="https://community.extremenetworks.com/t5/image/serverpage/image-id/9173i41941F3DB01367C4/image-size/medium?v=v2&amp;px=400" role="button" title="catcrow_0-1756729820330.png" alt="catcrow_0-1756729820330.png" /></span></P><P>&nbsp;</P> Mon, 01 Sep 2025 12:30:27 GMT https://community.extremenetworks.com/t5/extremecloud-iq/device-already-onboarded/m-p/120183#M4680 catcrow 2025-09-01T12:30:27Z https://community.extremenetworks.com/t5/extremecloud-iq/device-already-onboarded/m-p/120187#M4681 <P>I just realized that my aerohive switch has the same issue. looks like all my devices (while still working and connected to the cloud server) are not visibile inside the ExtremeCloudIQ <span class="lia-unicode-emoji" title=":pouting_face:">😡</span></P> Mon, 01 Sep 2025 14:39:53 GMT https://community.extremenetworks.com/t5/extremecloud-iq/device-already-onboarded/m-p/120187#M4681 catcrow 2025-09-01T14:39:53Z