https://community.extremenetworks.com/t5/extremecloud-iq/a-stale-record-of-the-device-was-found-in-the-redirector/m-p/120493#M4693 <P>It would be great if <a href="https://community.extremenetworks.com/t5/user/viewprofilepage/user-id/3">@SamPirok</a> or one of the other community admins could assist with this. I have a ticket open with Extreme support but have been waiting for a response&nbsp;for several days now.&nbsp;</P> Sat, 11 Oct 2025 16:03:22 GMT Theo-H 2025-10-11T16:03:22Z https://community.extremenetworks.com/t5/extremecloud-iq/a-stale-record-of-the-device-was-found-in-the-redirector/m-p/120378#M4690 <P>I've got a couple of second-hand old Aerohive AP's, and am getting this error when trying to add them to my ExtremeCloud IQ account.&nbsp;</P><P>It would be great if <a href="https://community.extremenetworks.com/t5/user/viewprofilepage/user-id/3">@SamPirok</a> or anyone else could help with this.&nbsp;</P><P>Serial numbers:</P><P class=""><SPAN class="">05501802200308</SPAN></P><P class=""><SPAN class="">05501803160570</SPAN></P> Sat, 27 Sep 2025 19:01:19 GMT https://community.extremenetworks.com/t5/extremecloud-iq/a-stale-record-of-the-device-was-found-in-the-redirector/m-p/120378#M4690 Theo-H 2025-09-27T19:01:19Z https://community.extremenetworks.com/t5/extremecloud-iq/a-stale-record-of-the-device-was-found-in-the-redirector/m-p/120493#M4693 <P>It would be great if <a href="https://community.extremenetworks.com/t5/user/viewprofilepage/user-id/3">@SamPirok</a> or one of the other community admins could assist with this. I have a ticket open with Extreme support but have been waiting for a response&nbsp;for several days now.&nbsp;</P> Sat, 11 Oct 2025 16:03:22 GMT https://community.extremenetworks.com/t5/extremecloud-iq/a-stale-record-of-the-device-was-found-in-the-redirector/m-p/120493#M4693 Theo-H 2025-10-11T16:03:22Z