https://community.extremenetworks.com/t5/extremecloud-iq/ap-already-onboarded-secondhand/m-p/120745#M4723 <P>Hello,<BR /><BR />Here is an article that provides the requirements to get support for grey market goods:<BR /><A href="https://extreme-networks.my.site.com/ExtrArticleDetail?an=000113592" target="_blank">https://extreme-networks.my.site.com/ExtrArticleDetail?an=000113592</A><BR />If you already have support for your products please open a support ticket if you are not able to onboard these devices.<BR /><BR />Thank you,<BR /><BR /></P> Wed, 12 Nov 2025 19:23:05 GMT EZepeda 2025-11-12T19:23:05Z https://community.extremenetworks.com/t5/extremecloud-iq/ap-already-onboarded-secondhand/m-p/120707#M4710 <P>Good afternoon,</P><P>I bought a surplus AP250 (S/N 02501907260928) a good while back, and do not have any contact info for the original owner to ask them to remove it from their account. Is it possible for someone here to help with that process or to find other next steps?</P><P>Thanks,</P><P>Ben</P> Fri, 07 Nov 2025 22:20:22 GMT https://community.extremenetworks.com/t5/extremecloud-iq/ap-already-onboarded-secondhand/m-p/120707#M4710 barrettjerry6 2025-11-07T22:20:22Z https://community.extremenetworks.com/t5/extremecloud-iq/ap-already-onboarded-secondhand/m-p/120745#M4723 <P>Hello,<BR /><BR />Here is an article that provides the requirements to get support for grey market goods:<BR /><A href="https://extreme-networks.my.site.com/ExtrArticleDetail?an=000113592" target="_blank">https://extreme-networks.my.site.com/ExtrArticleDetail?an=000113592</A><BR />If you already have support for your products please open a support ticket if you are not able to onboard these devices.<BR /><BR />Thank you,<BR /><BR /></P> Wed, 12 Nov 2025 19:23:05 GMT https://community.extremenetworks.com/t5/extremecloud-iq/ap-already-onboarded-secondhand/m-p/120745#M4723 EZepeda 2025-11-12T19:23:05Z