https://community.extremenetworks.com/t5/extremecloud-iq/device-already-onboarded/m-p/120930#M4741 <P>I've recently bought 4 used AP370s. I've been able to add 3 of these to my ExtremeCloud IQ account but the 4th one errors with 'device already onboarded'.</P><P>Can this be cleared so that I can add it to my account please? Serial is&nbsp;<SPAN class="">03701310140143 - I've attached a photo of the device</SPAN></P> Wed, 10 Dec 2025 23:36:14 GMT jason_waugh 2025-12-10T23:36:14Z https://community.extremenetworks.com/t5/extremecloud-iq/device-already-onboarded/m-p/120930#M4741 <P>I've recently bought 4 used AP370s. I've been able to add 3 of these to my ExtremeCloud IQ account but the 4th one errors with 'device already onboarded'.</P><P>Can this be cleared so that I can add it to my account please? Serial is&nbsp;<SPAN class="">03701310140143 - I've attached a photo of the device</SPAN></P> Wed, 10 Dec 2025 23:36:14 GMT https://community.extremenetworks.com/t5/extremecloud-iq/device-already-onboarded/m-p/120930#M4741 jason_waugh 2025-12-10T23:36:14Z https://community.extremenetworks.com/t5/extremecloud-iq/device-already-onboarded/m-p/120934#M4742 <P><a href="https://community.extremenetworks.com/t5/user/viewprofilepage/user-id/37298">@jason_waugh</a>&nbsp;The easiest way is to open a case with the proof of purchase so the support can free this AP from its original buyer's cloud account.</P><P><a href="https://community.extremenetworks.com/t5/user/viewprofilepage/user-id/3">@SamPirok</a>&nbsp;I can see you usually take care of this kind of issue in the forum, maybe you could be some help for Jason.</P><P>&nbsp;</P> Thu, 11 Dec 2025 08:59:15 GMT https://community.extremenetworks.com/t5/extremecloud-iq/device-already-onboarded/m-p/120934#M4742 Yoann_Jonard 2025-12-11T08:59:15Z