https://community.extremenetworks.com/t5/extremecloud-iq/a-stale-record-of-the-device-was-found-in-the-redirector/m-p/121028#M4767 <P>Dear sir</P><P>I am trying to onboard an 3x AP460C-FCC which I recently bought brand new. I get the message: A stale record of the device was found in the redirector.</P><P><SPAN>I searched the topics and read that the AP's could be onboarded by the previous owner. Could you please reset it for me so I can onboard the AP's.&nbsp;</SPAN></P><P><SPAN>The seller swears they are brand new and never used. If I look carefully to the AP's they look brand new. I can not find a solution.</SPAN></P><P><SPAN>The serial number are</SPAN></P><P><SPAN>24602107220528</SPAN></P><P><SPAN>24602107220469</SPAN></P><P><SPAN>24602107220470</SPAN></P><P><SPAN class="">Thank you very much and have a nice day.&nbsp;</SPAN></P> Wed, 31 Dec 2025 05:04:03 GMT erolsurat 2025-12-31T05:04:03Z https://community.extremenetworks.com/t5/extremecloud-iq/a-stale-record-of-the-device-was-found-in-the-redirector/m-p/121028#M4767 <P>Dear sir</P><P>I am trying to onboard an 3x AP460C-FCC which I recently bought brand new. I get the message: A stale record of the device was found in the redirector.</P><P><SPAN>I searched the topics and read that the AP's could be onboarded by the previous owner. Could you please reset it for me so I can onboard the AP's.&nbsp;</SPAN></P><P><SPAN>The seller swears they are brand new and never used. If I look carefully to the AP's they look brand new. I can not find a solution.</SPAN></P><P><SPAN>The serial number are</SPAN></P><P><SPAN>24602107220528</SPAN></P><P><SPAN>24602107220469</SPAN></P><P><SPAN>24602107220470</SPAN></P><P><SPAN class="">Thank you very much and have a nice day.&nbsp;</SPAN></P> Wed, 31 Dec 2025 05:04:03 GMT https://community.extremenetworks.com/t5/extremecloud-iq/a-stale-record-of-the-device-was-found-in-the-redirector/m-p/121028#M4767 erolsurat 2025-12-31T05:04:03Z https://community.extremenetworks.com/t5/extremecloud-iq/a-stale-record-of-the-device-was-found-in-the-redirector/m-p/121076#M4774 <P>Hi&nbsp;<a href="https://community.extremenetworks.com/t5/user/viewprofilepage/user-id/13456">@erolsurat</a>,&nbsp;thank you for reaching out about your new devices. To remove those devices from their previous registration you would need to open a support ticket and request that our technical support team help you with this process. Unfortunately, it's not something I can do from my side of things anymore; but the support case should be what you need to get help with this process. Very sorry I couldn't be more helpful here.&nbsp;</P> Fri, 09 Jan 2026 17:04:08 GMT https://community.extremenetworks.com/t5/extremecloud-iq/a-stale-record-of-the-device-was-found-in-the-redirector/m-p/121076#M4774 SamPirok 2026-01-09T17:04:08Z