https://community.extremenetworks.com/t5/extremecloud-iq/a-stale-record-of-the-device-was-found-in-the-redirector/m-p/121245#M4787 <P>Hello,&nbsp;</P><P>I would suggest contacting our GTAC for assistance with this request. It's not something that can be done via our community page.&nbsp;&nbsp;</P><P><A href="https://extreme-networks.my.site.com/ExtrArticleDetail?an=000080454" target="_blank">https://extreme-networks.my.site.com/ExtrArticleDetail?an=000080454</A></P><P>Regards,&nbsp;</P><P>&nbsp;</P> Tue, 24 Feb 2026 13:26:51 GMT Doug 2026-02-24T13:26:51Z https://community.extremenetworks.com/t5/extremecloud-iq/a-stale-record-of-the-device-was-found-in-the-redirector/m-p/121243#M4786 <P>Hi, we have 36 Aerohive AP's in the old archived portal and dont have access to it. Now we want to reinstall the AP's in small locations but when we add the AP to the ExtremeCloudIQ portal we receive the message "<SPAN>A stale record of the device was found in the redirector."</SPAN></P><P>How can we free the 36 AP's? Or what is the best procedure?</P><P>One of the devices:&nbsp;<SPAN>01301801022902</SPAN><SPAN>A&nbsp;</SPAN></P><P>Thank you!</P> Tue, 24 Feb 2026 13:16:11 GMT https://community.extremenetworks.com/t5/extremecloud-iq/a-stale-record-of-the-device-was-found-in-the-redirector/m-p/121243#M4786 aonderwater 2026-02-24T13:16:11Z https://community.extremenetworks.com/t5/extremecloud-iq/a-stale-record-of-the-device-was-found-in-the-redirector/m-p/121245#M4787 <P>Hello,&nbsp;</P><P>I would suggest contacting our GTAC for assistance with this request. It's not something that can be done via our community page.&nbsp;&nbsp;</P><P><A href="https://extreme-networks.my.site.com/ExtrArticleDetail?an=000080454" target="_blank">https://extreme-networks.my.site.com/ExtrArticleDetail?an=000080454</A></P><P>Regards,&nbsp;</P><P>&nbsp;</P> Tue, 24 Feb 2026 13:26:51 GMT https://community.extremenetworks.com/t5/extremecloud-iq/a-stale-record-of-the-device-was-found-in-the-redirector/m-p/121245#M4787 Doug 2026-02-24T13:26:51Z