https://community.extremenetworks.com/t5/extremecloud-iq/onboarding-fail-stale-record-of-the-device-was-found-in-the/m-p/121337#M4801 <DIV class=""><P>Hello,&nbsp;</P><P>I would suggest contacting our GTAC for assistance with this request. It's not something that can be done via our community page.&nbsp;&nbsp;</P><P><A href="https://extreme-networks.my.site.com/ExtrArticleDetail?an=000080454" target="_blank">https://extreme-networks.my.site.com/ExtrArticleDetail?an=000080454</A></P><P>Regards,&nbsp;</P></DIV> Thu, 12 Mar 2026 12:15:46 GMT Doug 2026-03-12T12:15:46Z https://community.extremenetworks.com/t5/extremecloud-iq/onboarding-fail-stale-record-of-the-device-was-found-in-the/m-p/121333#M4800 <P>Hello team,&nbsp;</P><P>I have an issue with three access point we just purchased:&nbsp;</P><P>&nbsp;</P><P>S/N: WM052230W-30718</P><P>S/N: WM052230W-31056</P><P>When I'm trying to add them in my ExtremCloudIQ portal it says "stale record of the device was found in the redirector."</P><P>Thanks in advance.&nbsp;</P><P>Regards</P> Wed, 11 Mar 2026 15:29:04 GMT https://community.extremenetworks.com/t5/extremecloud-iq/onboarding-fail-stale-record-of-the-device-was-found-in-the/m-p/121333#M4800 jkebir-network 2026-03-11T15:29:04Z https://community.extremenetworks.com/t5/extremecloud-iq/onboarding-fail-stale-record-of-the-device-was-found-in-the/m-p/121337#M4801 <DIV class=""><P>Hello,&nbsp;</P><P>I would suggest contacting our GTAC for assistance with this request. It's not something that can be done via our community page.&nbsp;&nbsp;</P><P><A href="https://extreme-networks.my.site.com/ExtrArticleDetail?an=000080454" target="_blank">https://extreme-networks.my.site.com/ExtrArticleDetail?an=000080454</A></P><P>Regards,&nbsp;</P></DIV> Thu, 12 Mar 2026 12:15:46 GMT https://community.extremenetworks.com/t5/extremecloud-iq/onboarding-fail-stale-record-of-the-device-was-found-in-the/m-p/121337#M4801 Doug 2026-03-12T12:15:46Z