topic Re: 1x A stale record of the device and 1x already onoarded AP630 in ExtremeCloud IQ

1x A stale record of the device and 1x already onoarded AP630

hwverwoerd — Wed, 01 Apr 2026 12:01:58 GMT

We bought 2 AP630's for a non profit organisation.

When adding these to our ExtremecloudIQ environment I get the following messages resulting in the same issue. We can't add them.

06301904130711 A stale record of the device was found in the redirector.
06301904130595 Device already onboarded

@SamPirok you helped us before. Can you help? Thanks in advance.

Re: 1x A stale record of the device and 1x already onoarded AP630

SamPirok — Thu, 02 Apr 2026 17:42:53 GMT

Hi @hwverwoerd,

I wish I could help but unfortunately I don't have access to the redirector server any more so I can't help with these kinds of errors. You'd need to contact our support team to request they remove the old records for you. Very sorry I couldn't be more helpful here.