Unble to Upload SSL Certificate

dgn-tr_infrastr — Mon, 22 Jan 2024 12:19:34 GMT

I have been trying to upload a new certificate on the Extreme IQ portal version 21.1.23.4-IQVA using a PEM file with all certificate, keys, root and intermediate certificate but it keeps on failing with error -

The certificate file ******24-25chain.pem cannot be uploaded.

I was able to upload the same certificate on the cloud instance without any problem.

Re: Unble to Upload SSL Certificate

jennymartin — Tue, 09 Jun 2026 09:07:21 GMT

I’ve actually faced something very similar while working on a hosted setup where a PEM certificate upload kept failing even though the full chain (cert + intermediate + root + key) looked correct.

In my case, the issue wasn’t the certificate itself but how the PEM was being interpreted during upload. Re-exporting the chain cleanly and making sure there were no extra spaces, hidden characters, or incorrect ordering between the certificate and private key sections fixed it. In some environments, even small formatting differences can cause the upload to fail while the same file works elsewhere (like cloud instances).

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Unble to Upload SSL Certificate

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