topic Re: Unknown ExtremeCloud IQ (VIQ) account. in ExtremeCloud IQ

Unknown ExtremeCloud IQ (VIQ) account.

Dilshan_Gayan — Wed, 07 Oct 2026 05:13:47 GMT

Hi team,

I am trying to unbind 3 legacy Aerohive access points from an old, unknown ExtremeCloud IQ (VIQ) account.

These were deployed several years ago by a former IT staff member who is no longer with our company, and we do not have the original purchase invoices or contract numbers. GTAC is unable to assist through the standard portal without an invoice, but we have physical possession of the hardware and need to get them managed on our own account.

Could a Community Manager please help me release these serial numbers? I am ready to provide photos of the MAC/Serial tags on the back of the physical devices via private message as proof of possession.

Thank you!

Re: Unknown ExtremeCloud IQ (VIQ) account.

nusli408wadia — Wed, 07 Oct 2026 09:21:14 GMT

Hello, Having physical possession of the APs and being able to provide clear photos of the serial and MAC labels should at least help establish ownership. Hopefully a Community Manager can route this to the right team and get the devices released from the old VIQ account without requiring documentation that’s no longer accessible.

Re: Unknown ExtremeCloud IQ (VIQ) account.

Nithisha — Wed, 28 Oct 2026 20:22:01 GMT

@Dilshan_Gayan,

Please share the serial numbers and pictures of the labels on the APs, along with your company details (company name and website), separately via the community email address - (Community@extremenetworks.com).

We will verify our records to check the purchase details. If the devices were purchased through an authorized reseller, we can assist you further with unbinding the APs.