topic Re: Device Update Failed in ExtremeCloud IQ

Device Update Failed

aerohivesupport — Fri, 04 Sep 2020 22:55:18 GMT

Hello,

On many different VHMs of cloud EIQs (from different customers) I often have a “Device Update Failed” results. I have tested with same results:

complete upload
delta upload
update firmware only
complete upload + update firmware
delta upload + update firmware

Any known issue by now?

To be corrected?

I openned a case but no feedback by now.

Regards,

Christophe

Re: Device Update Failed

aerohivesupport — Mon, 07 Sep 2020 17:14:01 GMT

Hello,

I still have issue, does any others experienced the same?

Regards,

Christophe

Re: Device Update Failed

Ash_Finch — Mon, 07 Sep 2020 22:17:28 GMT

If you hover over the error, or go to the alarms, there should be more information as to why the device update failed. If you’re able to provide this we can narrow it down 🙂

Generally the error is caused by configuration it doesn’t like (i.e. it can’t get back to Cloud IQ after it has been pushed) or a firewall preventing the update. A rarer issue is that you’ll need to reboot the AP first (at a physical or switch level) before it’ll take the update.

Re: Device Update Failed

aerohivesupport — Thu, 10 Sep 2020 14:37:30 GMT

Hi Ash,

The issue was on EIQ’s side and has need solved last Friday, thanks for your advise!

Regards,

Christophe