topic Re: The device appears to be in use by another VIQ in ExtremeCloud IQ

The device appears to be in use by another VIQ

dbman73 — Tue, 18 May 2021 10:56:23 GMT

Hi everyone,

I have bought 6 used AP230 and I am trying to connect to Extreme IQ Connect software.

During onboarding I have received the note: “The device appears to be in use by another VIQ”.

S/N :
02301506172873
02301506173670
02301506173664
02301506173702
02301506173707
02301506173055

Can anyone help me to solve this problem.

Thanks.

Re: The device appears to be in use by another VIQ

SamPirok — Wed, 19 May 2021 01:19:51 GMT

Thank you for providing those serial numbers. Unfortunately, we see these devices registered to a different user currently. I will need to hear from the original owner before we can remove the old records for you. I’ve emailed the original owner directly just now, if you are still in contact with them and can encourage them to answer my email, that may help to move things along here. I’ll let you know as soon as I’ve heard from the previous owner and can remove the old records for you. Please let me know if you have any questions in the mean time.

Re: The device appears to be in use by another VIQ

dbman73 — Wed, 19 May 2021 01:24:54 GMT

I will check with the person I bought these from. Thanks for checking.

Re: The device appears to be in use by another VIQ

dbman73 — Mon, 24 May 2021 11:08:20 GMT

Sam,

Did you get a reply from the original owner? I purchase these access points from eBay. The seller informed me they got them from another party.

Re: The device appears to be in use by another VIQ

SamPirok — Tue, 25 May 2021 05:03:00 GMT

Hey there, I have emailed the original owner a few times, and I’ve reached out to the account owner internally as well. I’ll let you know as soon as I hear more. Thank you for your patience.

Re: The device appears to be in use by another VIQ

SamPirok — Fri, 16 Jul 2021 21:26:23 GMT

Hello, thank you again for your patience here, I’m sorry for the long wait. I’ve emailed the original owner and the account team several times, but I have not heard back from either party. At this point, we will want to reach out to your local sales engineer (SE) to see if they can help us get approval for a transfer of ownership for these devices. If you can let me know generally where you are located, I will find a local SE for you to speak to.

Re: The device appears to be in use by another VIQ

dbman73 — Thu, 19 Aug 2021 11:28:14 GMT

Hi Sam,

I am located in British Columbia.

Thanks.

Re: The device appears to be in use by another VIQ

SamPirok — Tue, 24 Aug 2021 01:24:46 GMT

Thanks for your patience here, I’ve just sent over the name and email of your local sales engineer. Please let me know if I can help with anything else. I really appreciate your patience through this process!