topic RE: Aerohive/ExtremeCloudIQ VLAN issues in ExtremeCloud IQ

Aerohive/ExtremeCloudIQ VLAN issues

rkowals — Thu, 06 Jan 2022 21:01:00 GMT

I have multiple VLANS running on my network, but I'm not able to connect a laptop via WiFi to a specific VLAN for that device, it's on it's own subnet and uses a static IP for both LAN and WAN connections. It connects fine on the LAN. I do a VLAN Probe and the only available VLANS are 3 and 9, the other VLANS show as unavailable. AP's Default and Management VLAN are set in the AP template, and the Allowed VLANS are set tp all.

RE: Aerohive/ExtremeCloudIQ VLAN issues

SamPirok — Wed, 12 Jan 2022 22:25:00 GMT

If the VLAN probe doesn't see a VLAN as active, that means it did not get a response from a DHCP server on that VLAN, and will therefore consider the VLAN to be unavailable for new clients to connect to. When you connect the laptop to the VLAN in question, are you setting the IP and DNS information for the laptop before you try to connect it? Are you able to run a client monitor while trying to connect the device to the VLAN in questions?

RE: Aerohive/ExtremeCloudIQ VLAN issues

rkowals — Wed, 26 Jan 2022 19:43:00 GMT

Sam,

I use a static IP for the VLAN in question, DNS is also manually entered in the wifi properties. If I follow the Client Monitor process, the MAC address isn't found, since I'm not connecting to the VLAN. If I look at the Network Policies> Wireless Network, and I'm just seeing the default VLAN . see attached.

RE: Aerohive/ExtremeCloudIQ VLAN issues

rkowals — Fri, 04 Feb 2022 06:49:00 GMT

Would it be best to create a VLAN group for all my VLANs?

RE: Aerohive/ExtremeCloudIQ VLAN issues

MikeC — Mon, 07 Feb 2022 18:09:00 GMT

Hello,

You can use classification within a single VLAN object to assign correct VLAN depending on a number of categories. The functionality of this is basically the same as using client classification in the SSID settings to assign different user profiles that will apply different VLANs.

In most cases a client device like a laptop will attempt to pull DHCP from whatever the switchport has defined as the default or native VLAN.

Let me know if this answers your question or if you need further clarification on anything.

-Mike Coughlin